# Manager, Value Realization & Analytics

**Company**: Hootsuite
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/hootsuite/106814749-manager-value-realization-analytics?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ccd1f258-a24

## Description

Hootsuite is seeking a dynamic and passionate leader for the newly formed group: Value Realization & Analytics.

In this role, you will be focused on:

- Establishing the Hootsuite Value Realization & Analytics strategy and go to market plan, reporting to the Director, Value Realization & Analytics. This includes establishing the Value Realization methodology, templates, customer offerings and internal enablement of the sales, customer success, and solution consulting team.

- Providing support for strategic sales pursuits, embedding value realization into the sales process to help customers to justify investments in Hootsuite products and services.

- Deliver Value Realization Engagements partnering with the Solution Consulting, and Customer Success team to integrate value realization into all aspects of the customer journey.

- Build a customer analytics strategy focused on Industry specific benchmarks for social ROI and/or an infrastructure and method to support customer specific analytics as per their requirements.

You will be expected to collaborate across the Customer Success team and cross-functionally within the organization. You will be a highly organized, detail-oriented problem solver. You will possess the ability to educate and train internal and external teams effectively.

The Manager, Value Realization & Analytics will be passionate about ensuring our clients are provided an outstanding customer experience.

You excel at cross-group collaboration and communication - writing, presenting, convincing, and gaining cross functional buy in to programs while harmonizing different views.

You are adept at managing multiple ongoing and inter-dependent projects.

You are selfless, making sure the right actions are being executed by the team.

You are empathetic - as the voice of the customer and the team, you understand both points of view and context.

You are an entrepreneur - you convince others of your ideas and advocate on behalf of Customer Success as a whole.

**Bonus Points…**

- Fluent in a language(s) other than English is a bonus

- Familiarity with Hootsuite web and mobile dashboard

- High-level corporate understanding with the ability to seek and ask strategic questions

- Experience with contract negotiations, contract renewal processes and Purchase Orders

- Flexible day-to-day schedule

- Funny/egoless (able to laugh at themselves)

## Skills

### Required
- Value Realization
- Analytics
- Strategy
- Project Management
- Communication
- Collaboration

### Nice to have
- Fluent in a language(s) other than English
- Familiarity with Hootsuite web and mobile dashboard
- Experience with contract negotiations

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/hootsuite/106814749-manager-value-realization-analytics?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)