# Customer Delivery Manager

**Company**: HP Inc.
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Fornebu-Oslo-Norway/Customer-Delivery-Manager_3162703?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ccd1c102-ec1

## Description

We are looking for a Customer Delivery Manager to join our Managed Services Delivery team in Norway. As a Customer Delivery Manager, you will be the primary point of contact for service delivery and help customers realise the full value of their managed services.

**Responsibilities**

- Build and maintain trusted relationships with customer stakeholders at operational, management, and executive levels.

- Act as the primary contact for service delivery performance, governance, operational issues, and escalations.

- Lead regular service and business reviews, ensuring clear alignment on priorities, performance, risks, and improvement actions.

- Promote customer satisfaction through proactive communication, transparency, and effective issue management.

- Ensure contracted services are delivered in line with agreed service levels, quality standards, and customer expectations.

- Coordinate cross-functional and geographically distributed teams to enable seamless end-to-end service delivery.

- Lead the resolution of incidents, service requests, risks, and escalations, with clear ownership and follow-through.

- Monitor service health and performance trends, identify root causes, and drive corrective and preventive actions.

- Manage approved Requests for Change and support effective implementation of service or contractual changes.

- Identify opportunities to simplify delivery, improve efficiency, and strengthen customer outcomes.

- Lead continuous improvement and transformation initiatives across the service environment.

- Use service data, customer insight, and operational trends to move from reactive support towards proactive service management.

- Contribute to customer success plans and account roadmaps aligned with the customer’s business priorities.

- Monitor key performance indicators, costs, forecasts, risks, and delivery commitments.

- Support the financial health of the service by identifying cost drivers, reducing avoidable waste, and contributing to recovery plans when needed.

- Identify potential growth or service expansion opportunities and collaborate with the account and sales teams for further assessment.

- Turn operational data and service performance into clear, value-focused customer conversations.

**Requirements**

- A bachelor’s or graduate degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.

- Typically 5–10 years of relevant experience in customer-facing service delivery, IT service management, managed services, business operations, customer success, or a related area.

- Experience working with enterprise customers and complex service environments.

- Experience coordinating multiple stakeholders and leading through influence across functions and regions.

- A strong customer-centric mindset and the ability to build credible, long-term relationships.

- Excellent communication, presentation, stakeholder management, influencing, and negotiation skills.

- Strong analytical and problem-solving capabilities, with sound judgement in complex situations.

- A proactive ownership mindset and the ability to manage multiple priorities in a dynamic environment.

- Commercial awareness and an understanding of service delivery cost, value, and business drivers.

- Digital fluency and confidence using reporting, data, and collaboration tools.

- The ability to work effectively in remote and virtual teams.

- Fluent Norwegian and English, both written and spoken.

**Preferred Qualifications**

- ITIL, Six Sigma, or another relevant service management or process improvement certification.

- Experience in managed workplace services, infrastructure services, outsourcing, or customer success environments.

- Experience leading transformation or continuous improvement initiatives.

## Skills

### Required
- customer service
- service delivery
- IT service management
- managed services
- business operations
- customer success
- communication
- presentation
- stakeholder management
- influencing
- negotiation
- analytical
- problem-solving
- commercial awareness
- digital fluency
- reporting
- data analysis
- collaboration tools
- Norwegian
- English

### Nice to have
- ITIL
- Six Sigma
- service management
- process improvement
- managed workplace services
- infrastructure services
- outsourcing
- customer success environments
- transformation
- continuous improvement

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Fornebu-Oslo-Norway/Customer-Delivery-Manager_3162703?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)