# Customer Support Specialist

**Company**: Wise
**Location**: Tallinn, Estonia
**Experience**: senior
**Job type**: full-time
**Salary**: 2025 EUR gross monthly
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000158502529-customer-support-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ccc047a6-860

## Description

We are looking for a Customer Support Specialist to join our team in Tallinn. As a Specialist, your mission is to act as a subject matter authority, navigating cross-functional complexities to deliver expert-level resolutions and world-class support across email, phone, and chat.

Your responsibilities will include:

- Expert problem solving: Taking full ownership of complex customer cases, using critical thinking to identify the best resolutions and delivering with high accuracy.

- Navigating complex interactions: Handling high-stakes customer conversations with professional and empathetic communication, especially during challenging moments.

- Cross-Team collaboration: Managing appropriate escalations to specialized teams, including KYC, Complaints, and Payment Operations, to ensure holistic case resolution.

- Peer support: Acting as a point of contact for your colleagues, providing peer-to-peer support and sharing your knowledge to help the wider team grow.

- Process improvement: Identifying and sharing feedback on processes and product health, contributing to the continuous improvement of the customer journey.

- Flexibility: Covering a variety of shifts to be there when our customers,and the business,need you most.

Requirements:

- At least one year of experience in customer support.

- Proven track record of supporting customers through phone, chat, and email.

- Strong typing skills (minimum 45 Words Per Minute) and excellent grammar/spelling.

- Advanced communication: Excellent verbal and written English skills (C1 level).

- Ownership mindset: Self-starter who can work independently, navigate ambiguity, and make sound judgments with minimal supervision.

- Cool under pressure: Excelling at taking charge in challenging situations and having the skills to calm and resolve difficult customer interactions.

- Location: Legally authorized to work in Tallinn, Estonia.

Benefits:

- RSUs in a rapidly growing company

- Flexible working model

- Annual self-development budget

- Paid 6-week sabbatical leave after four years

- Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually

## Skills

### Required
- Critical thinking
- Problem-solving
- Communication
- Collaboration
- Time management

### Nice to have
- Experience in fintech or a high-volume setting
- Multi-channel experience

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000158502529-customer-support-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)