# Operational Support Analyst

**Company**: Barclays
**Category**: Operations
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Pune-Gera-Commerzone-SEZ/KYC-Senior-Analyst_JR-0000115286-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ccaf7eaa-e73

## Description

We are seeking an Operational Support Analyst to support business areas with day-to-day processing, reviewing, reporting, trading, and issue resolution.

**Accountabilities**

- Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.

- Collaborate with teams across the bank to align and integrate operational processes.

- Identify areas for improvement and provide recommendations in operational processes.

- Develop and implement operational procedures and controls to mitigate risks and maintain operational efficiency.

- Develop reports and presentations on operational performance and communicate findings to internal senior stakeholders.

- Identify industry trends and developments to implement best practice in banking operations.

- Participate in projects and initiatives to improve operational efficiency and effectiveness.

**Analyst Expectations**

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard.

- Likely to have responsibility for specific processes within a team.

- May lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.

- Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.

- Manage own workload, take responsibility for the implementation of systems and processes within own work area, and participate on projects broader than direct team.

- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.

- Check work of colleagues within team to meet internal and stakeholder requirements.

- Provide specialist advice and support pertaining to own work area.

- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.

- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function.

- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based.

- Make judgements based on practice and previous experience.

- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.

- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements.

- Build relationships with stakeholders/customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Pune-Gera-Commerzone-SEZ/KYC-Senior-Analyst_JR-0000115286-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)