# Technical Support Engineer

**Company**: Starburst
**Location**: West
**Experience**: senior
**Job type**: full-time
**Salary**: $120,000-$160,000 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/starburst/jobs/5470188008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ccad8f9b-a6d

## Description

The Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts.

Responsibilities:

- Provide support for standard and custom deployments

- Answer break/fix and non-break/fix technical questions through SFDC ticketing system

- Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions

- Open SEP and Galaxy bug reports in Jira and feature requests in Aha!

- Provide upgrade support upon customer request

- Conduct regularly scheduled technical check-ins with each BU

- Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends

- Contribute to our reference documentation

- Lead peer training

- Consultant to our content teams

- Own your personal technical education journey

- Contribute to or drive components of departmental and cross-functional initiatives

- Partner with Leadership to identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally

Requirements:

- 5+ years of support experience

- 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience

- Ability to Travel: This role will require 25% in-person travel

Skills:

- Big Data (Hadoop, Data Lakes, Spark)

- Docker and Kubernetes

- Cloud technologies (AWS, Azure, GCP)

- Security - Authentication (LDAP, OAuth2.0) and Authorization technologies

- SSL/TLS

- Linux Skills

- DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Big Data
- Docker
- Kubernetes
- Cloud technologies
- Security
- Linux
- SQL
- Java
- Python
- Bash

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/starburst/jobs/5470188008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)