# IT Support Specialist

**Company**: Temporal
**Location**: Atlanta, GA
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $105,000 - $120,000
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/temporaltechnologies/jobs/5092264007
**Canonical**: https://yubhub.co/jobs/job_cc9baccc-385

## Description

We're seeking an IT Support Specialist to join our IT team. This role is based in Atlanta, GA and will provide hands-on, in-person support for our office in the Cumberland neighborhood, while also partnering with our distributed IT and Security teams to support employees remotely as needed.

This is a mid-level individual contributor role. You'll be expected to independently resolve the majority of day-to-day support needs, contribute to improving IT operations, and escalate appropriately when issues require deeper specialization.

Responsibilities:

- Triage, prioritize, and resolve incoming IT support requests with a strong focus on employee experience

- Provide primary support for endpoints (macOS & Windows) and common SaaS tools (Google Workspace, Okta, Slack, Zoom, Atlassian, etc.)

- Own on-site support for the Atlanta office:

- Support conference room A/V and meeting reliability (Zoom Rooms, displays, microphones, etc.)

- Provide basic office network support (switches, access points, ISP handoff), and coordinate escalations with vendors or internal owners as needed

- Manage office IT inventory (spares, loaners, adapters, cables)

- Coordinate vendor work and building IT needs as required

- Execute employee lifecycle tasks (onboarding, offboarding, access changes) with strong attention to security and least-privilege

- Assist with hardware procurement lifecycle (ordering, imaging, deployment, repairs, returns)

- Write and maintain documentation for standard operating procedures, how-tos, and common fixes

- Identify recurring issues and propose process improvements, automation, or tooling changes to reduce ticket volume

- Partner with Security, HR, Engineering, and Executive Assistants on cross-functional projects and incident response as needed

Requirements:

- 3+ years of experience in IT Support / IT Operations (or equivalent practical experience)

- Strong working knowledge of macOS and Windows support in a corporate environment

- Experience supporting a modern SaaS stack (Google Workspace, Slack, Zoom, Atlassian, Okta, etc.)

- Ability to troubleshoot systematically across hardware, OS, network, identity, and application layers

- Comfortable providing in-person support and communicating clearly with both technical and non-technical employees

- Strong ownership mindset, good judgment, and the ability to work independently while keeping stakeholders informed

- Solid documentation habits and a desire to improve how work gets done, not just close tickets

Nice to Have:

- Experience with device management tooling (e.g., MDM, endpoint security tooling)

- Experience supporting identity and access management workflows (Okta or Entra ID)

- Conference room / A/V support experience (Zoom Rooms or similar)

- Scripting or automation experience sufficient to streamline repetitive tasks

- Experience supporting executives and high-priority stakeholders

Compensation:

- The estimated pay range for this role is $105,000 - $120,000, depending on experience and location.

- Additionally, this role is eligible to participate in Temporal's equity plan.

Benefits:

- Unlimited PTO, 12 Holidays + 2 Floating Holidays

- 100% Premiums Coverage for Medical, Dental, and Vision

- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)

- Empower 401K Plan

- Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

## Skills

### Required
- macOS support
- Windows support
- Google Workspace
- Okta
- Slack
- Zoom
- Atlassian
- endpoint security
- device management
- identity and access management
- troubleshooting
- communication
- documentation
- process improvement
- automation
- tooling changes

### Nice to have
- device management tooling
- identity and access management workflows
- conference room / A/V support
- scripting or automation
- executive support