# Patient Liaison Officer

**Company**: Ross Hall Hospital - Circle Health Group
**Location**: Glasgow
**Job type**: full-time
**Salary**: Up to £25,525.00 per year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://circlehealth.wd103.myworkdayjobs.com/en-US/chgcareers/job/Ross-Hall-Hospital---Glasgow/Patient-Liaison-Officer_JR118026-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cc82f940-388

## Description

We are seeking a Patient Liaison Officer to join our team at Ross Hall Hospital in Glasgow. This full-time role involves converting self-pay enquiries and consultations to self-pay procedures within Circle Health Group.

**Responsibilities:**

- Convert self-pay enquiries and consultations to self-pay procedures against pre-agreed targets.

- Provide a quality service for potential self-pay patients, responding accurately and timely to enquiries.

- Facilitate necessary access times and information for patients to convert to procedure.

- Influence patients to choose Circle Health Group for their procedure.

- Provide pre-consultation information and indicative pricing accurately and promptly.

- Book self-pay patients into suitable clinic appointments.

- Comply with all relevant mandatory training.

**Requirements:**

- Customer service experience using telephone, written, and face-to-face communications.

- Proven influencing/sales skills.

- Proficiency in MS Outlook, Excel, and Word.

- Excellent command of the English language.

- Excellent telephone manner and interpersonal skills.

**Salary & Benefits:**

- Salary: Up to £25,525.00 per year

- 25 days holiday per year + bank holidays, increasing to 30 days with service

- Private Pension Scheme

- Private Healthcare Scheme

- Friends & Family Hospital Discounts

- Family Friendly policies

- Non-contributory life insurance

- Staff engagement hub with discounts and rewards

- Access to resources, tools, and services to support wellbeing

- Employee recognition programmes

- Industry-leading training and development opportunities

## Skills

### Required
- MS Outlook
- Excel
- Word
- Customer service
- Influencing/sales skills
- English language

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Source: [Apply at circlehealth.wd103.myworkdayjobs.com](https://circlehealth.wd103.myworkdayjobs.com/en-US/chgcareers/job/Ross-Hall-Hospital---Glasgow/Patient-Liaison-Officer_JR118026-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)