# Client Delivery - Vice President **Company**: iCapital **Location**: Des Moines, Iowa **Work arrangement**: hybrid **Experience**: executive **Job type**: full-time **Salary**: $130,000 to $150,000 **Category**: Finance **Industry**: Finance **Apply**: https://job-boards.greenhouse.io/icapitalnetwork/jobs/8802990002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_cc65fac1-4ac ## Description iCapital is looking to hire a Client Delivery Vice President to join the Annuities Platform team. This role is responsible for leading the successful delivery of client implementations and ongoing client delivery portfolios. Responsibilities: - Serve as the senior delivery leader for assigned client portfolios, building trusted relationships and ensuring delivery strategies are aligned to client business objectives. - Own end-to-end delivery outcomes across multiple concurrent client implementations, including timelines, quality, scope, risks, dependencies, and executive stakeholder alignment. - Lead and develop teams of Project Managers, Business Analysts, and delivery resources, creating clarity, accountability, and consistent execution across engagements. - Establish and maintain strong delivery governance, including clear decision-making forums, escalation paths, change control, scope management, and portfolio health reporting. - Guide clients and internal teams through delivery trade-offs, ensuring requests are assessed against scope, timeline, resourcing, commercial impact, and overall client value. - Identify delivery risks proactively, resolve complex issues, and drive practical solutions that protect client outcomes and support long-term scalability. - Own portfolio financial performance, including P&L, margin targets, revenue performance, resource planning, and risk mitigation. - Create executive-level visibility into portfolio health, key risks, scope decisions, dependencies, milestones, and actions required to support successful delivery. - Partner closely with the Product team to translate client feedback, implementation learnings, recurring pain points, and enhancement needs into clear, actionable insights. - Collaborate with the Sales, Support, Operations, and Product teams to improve handoffs, align expectations, resolve cross-functional dependencies, and strengthen the overall client experience. - Drive continuous improvement in delivery processes, playbooks, metrics, automation opportunities, and operating practices to increase consistency, efficiency, and predictability. - Identify opportunities to expand client value while ensuring delivery commitments, scope considerations, and commercial implications are clearly understood. Qualifications: - 10+ years of experience in client delivery, implementation, program leadership, or professional services within SaaS, technology, financial services, or a similarly complex environment - Proven success leading complex client implementations and delivery portfolios with accountability for scope, timelines, quality, client satisfaction, and business outcomes - Strong executive presence with the ability to build trust with senior client stakeholders, communicate clearly, guide decision-making, and lead productive conversations around priorities and trade-offs - Demonstrated ability to manage scope, establish governance, hold stakeholders accountable, and maintain delivery discipline while preserving strong client relationships - Experience diagnosing complex delivery challenges, identifying root causes, and implementing practical, scalable solutions across teams and client engagements - Experience partnering with product teams to translate client needs, implementation feedback, and recurring themes into actionable product insights and prioritization inputs - Track record of building, improving, or enforcing delivery processes, governance models, implementation playbooks, metrics, and operating rhythms - Experience leading and developing teams of project managers, business analysts, implementation consultants, or other delivery resources - Strong commercial judgment, including experience managing delivery financials, margin performance, resource planning, revenue impact, and client commitments - Highly organized, detail-oriented, and comfortable operating across multiple concurrent priorities in a fast-paced environment - Experience with project, portfolio, and resource management tools such as Jira, Kantata, or similar platforms Benefits: The base salary range for this role is $130,000 to $150,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). ## Skills ### Required - Jira - Kantata - project management - portfolio management - resource management - client delivery - implementation - program leadership - professional services --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/icapitalnetwork/jobs/8802990002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)