# Customer Success Engineer

**Company**: Dialpad
**Location**: Denver, US
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $133,025-$168,725 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8643677002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cc0ab681-d94

## Description

As a Customer Success Engineer at Dialpad, you'll work closely with Customer Success Managers (CSMs) to provide technical advice, run demos, and offer system configuration advice and admin training.

You'll possess in-depth knowledge of Dialpad's products and services, relating this knowledge in a way that's understandable to non-technical customers.

Key responsibilities include:

- Product and feature demonstrations, including integrations from the Dialpad App Marketplace

- Delivering proactive technical audits of customers' Dialpad platforms, identifying configuration gaps and making recommendations for better outcomes

- Assisting enablement partners with product education programs to uplevel the technical grasp of CS partners

- Partnering with the CSM team throughout the Customer Experience

To succeed in this role, you'll need:

- Technical curiosity and excitement about delivering technology solutions that make work better

- Ability to complete the Sales Engineering Demo Certification

- Knowledge of UCaaS and CCaaS solutions

- 3+ years of experience in a UCaaS or CCaaS environment

In terms of compensation, the target base salary range for this position is $133,025-$168,725 USD.

Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program to help you reach your full potential.

## Skills

### Required
- UCaaS
- CCaaS
- Sales Engineering Demo Certification

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8643677002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)