# Senior Director, Global Customer Advocacy

**Company**: Razer
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Singapore/Senior-Director--Global-Customer-Advocacy_JR2026007682?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cbf62aca-7b6

## Description

Join Razer, a company on a global mission to revolutionize gaming. As a Senior Director, Global Customer Advocacy, you will lead a global team to deliver best-in-class customer and technical support services to Razer's gaming community.

**Job Responsibilities:**

- Develop and deploy Razer's customer service strategy to build strong customer engagement and excellent customer experience and services.

- Own post-purchase experience and customer support process to deliver quick resolutions to customer-impacting issues.

- Build, develop, and lead a global team of competent technical talents and problem solvers that work independently and collaboratively with other functional groups.

- Develop and deploy global customer support case management system to deliver on defined SLAs.

- Upgrade and scale critical processes across the team to enhance customer value, maintain service levels, and continuously improve customer support services.

- Utilize data analytics on reported metrics to identify and drive improvements in customer experience, business performance, and team's productivity.

- Develop processes to capture, track, and resolve escalated support issues, and publish regular report support metrics.

- Work with internal and external stakeholders to identify technical issues and implement product enhancements.

- Build a culture of continuous improvement and develop global programs to drive continuous improvement and evolution of support offerings.

- Maintain a strong organization culture that fully embraces and perpetuates Razer's values and best practices.

- Be an outstanding role model of customer and Razer brand advocate.

**Pre-Requisites:**

- 10+ years' experience in global customer service, especially leading global functional teams in driving customer advocacy in consumer electronics hardware and software organizations.

- In-depth understanding of gaming technology, e-commerce, and supply chain.

- Strong project management and communication skills.

- Exceptional communication and interpersonal skills.

- Possess strong analytics skills.

- Proven track records in leading global teams.

- Excellent communication and presentation skills.

- Ability to work under pressure and manage multiple activities concurrently.

- Experience in leading and direct management of third-party outsourced vendors is highly preferred.

## Skills

### Required
- customer service
- project management
- communication
- analytics
- leadership

### Nice to have
- gaming technology
- e-commerce
- supply chain
- third-party vendor management

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Source: [Apply at razer.wd3.myworkdayjobs.com](https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Singapore/Senior-Director--Global-Customer-Advocacy_JR2026007682?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)