# Soft Services Manager **Company**: ABM UK **Location**: Basildon, England **Work arrangement**: onsite **Job type**: full-time **Salary**: £40,000 - £50,000 per annum **Category**: Operations **Industry**: Facilities Management **Apply**: https://jobs.workable.com/view/toRKRyMxFpXkppSQos3F8Y/soft-services-manager-in-basildon-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_cbef351b-72a ## Description We are seeking a Soft Services Manager to join our team at Eastgate Shopping Centre. As a Soft Services Manager, you will be responsible for ensuring the safety of all staff and members of the public, premises, and property. You will act as a point of contact between the Client and local authorities. Key responsibilities include: - Managing the delivery of the contract in line with company policies and procedures - Managing all aspects of ABM colleagues, including training, health and safety, development, and welfare at work - Ensuring high standards are achieved at all times, being flexible to meet changing operational needs - Providing professional support to the business in service-related matters and to the client in all contract matters - Controlling the delivery of staff rosters, completion of payroll, and correct manning levels - Leading and advising the team in managing absence and holiday records - Carrying out daily centre audits to ensure high standards of cleanliness and a safe/secure environment - Managing recruitment, induction training, developing and retraining of staff - Ensuring all staff employed by ABM are competent to carry out their role - Ensuring adequate quality performance measures are adhered to and any non-compliance is resolved - Conducting quality audits to ensure service delivery adheres to the requirements of ISO9001 - Planning any training required and plotting it onto a training matrix - Undertaking 'Out of Hours' site visits - Prioritizing all incidents and ensuring key personnel are kept fully informed - Ensuring strict compliance to the Data Protection Act and associated regulations - Delivering excellent leadership, communication, and motivation to the site-based team - Ensuring objectives, performance reviews, and Toolbox Talks are completed on a monthly basis - Leading the team in the identification of training needs and ensuring accurate site records are maintained - Ensuring any night/pm activity is correctly supervised and measured - Providing weekend Duty cover as required by the client - Managing the incident and accident reporting procedures - Ensuring all assignment instructions and risk assessments are updated and meet the needs of the site specifics - Completing all company paperwork as required - Conducting return to work interviews and performing absence management processes - Ensuring all team members carry out their duties in a correct and timely manner - Supporting the client's environmental objectives - Managing maintenance activities and the correct/safe usage of all equipment on site - Ensuring correct usage of cleaning chemicals in line with COSHH regulations - Ensuring all team members are familiar with and adhere to the company's and client's onsite health and safety policies and procedures - Ensuring sufficient staff and equipment are available to meet all events requirements - Ensuring regular communication and engagement sessions are in place - Fostering and maintaining excellent relationships with all parties on site - Ensuring we maintain a 'one team' approach with the centre management team - Promoting the ABM and Client brand at all times - Undertaking any reasonable duties as requested to meet the needs of the client and ABM Support Services ## Skills ### Required - Leadership skills - Communication skills - Budget management skills - Problem-solving and decision-making skills - Ability to manage resources - Computer skills (Outlook and Word) - Time management and prioritization skills - IOSH Qualification - Security Qualified (SIA) - Knowledge of industry best practice - Aptitude to receive and deliver training - Good working knowledge of Cleaning & Support Service Industry ### Nice to have - Experience of Security Services --- Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/toRKRyMxFpXkppSQos3F8Y/soft-services-manager-in-basildon-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)