# Banking Operations Manager

**Company**: Wise
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000157420344-banking-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cbec3d68-b7a

## Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

As a Banking Operations Manager at Wise, you will be helping create an entirely new network for the world's money. You will own operational relationships with key global banking partners, drive partner performance, and hold partner banks accountable for operational commitments.

Key responsibilities:

- Own operational relationships with key global banking partners

- Drive partner performance by monitoring speed, reliability, incidents, and service level agreement (SLA) gaps

- Translate complex internal problems into partner improvement plans

- Hold partner banks accountable for operational commitments

- Support incident and post-incident corrective action follow-through

- Build operational visibility across Wise by improving shared partner records, documentation, and reporting

- Work with various teams on partner fees, losses, contract discussions, controls, and regulatory expectations

Qualifications:

- 5+ years of experience in banking operations, payment operations, partner/vendor management, risk management, or a similar field

- Understanding of payment operations and banking partner relationships

- Highly data-driven with strong stakeholder management and influencing skills

- Comfortable having difficult conversations and holding partners or internal teams accountable

- Strong ownership mindset, good judgement under pressure, and a practical approach to solving problems

Nice-to-haves:

- Experience working directly with banks, payment schemes, or high-volume payment infrastructure

- Experience with SLA management, contract discussions, or fee reconciliation

- Experience in Treasury Operations, liquidity, safeguarding, or financial risk

- Familiarity with data tools like SQL, Lightdash, or Tableau

- Additional language skills relevant to global banking partner management

## Skills

### Required
- banking operations
- payment operations
- partner management
- risk management
- data analysis
- stakeholder management

### Nice to have
- SLA management
- contract discussions
- fee reconciliation
- Treasury Operations
- liquidity
- safeguarding
- financial risk
- SQL
- Lightdash
- Tableau
- additional language skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000157420344-banking-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)