# Housing Officer

**Company**: Wandle Housing Association
**Location**: Royal Borough of Greenwich
**Work arrangement**: hybrid
**Job type**: Full time
**Salary**: GBP 38,750 per year
**Category**: Other
**Industry**: Other

**Apply**: https://www.jobsgopublic.com/job/housing-officer-103900?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cbcd9705-c3c

## Description

We are seeking a Housing Officer to join our team at Wandle Housing Association. You will manage and own a neighbourhood housing patch, delivering a visible, customer-focused housing management service, building strong relationships with residents and stakeholders to sustain successful tenancies and thriving communities.

Key responsibilities include:

- Managing tenancy-related matters, including tenancy breaches, tenancy changes, safeguarding concerns, estate issues, legal enforcement, and resident support interventions.

- Providing proactive customer support and problem resolution, responding to resident enquiries, conducting tenancy visits, coordinating with internal and external partners, and ensuring customers receive timely, effective solutions and support.

Requirements:

- Proven tenancy management knowledge and experience, including tenancy enforcement, tenancy changes, neighbourhood management or housing-related casework.

- Strong customer service and communication skills, with the ability to engage professionally with residents, partners and colleagues.

- Experience managing complex cases and competing priorities while meeting deadlines and maintaining high-quality service delivery.

- Knowledge of safeguarding, vulnerability, domestic abuse, anti-social behaviour or other resident welfare issues and the appropriate interventions.

- Excellent relationship-building and partnership-working skills to achieve positive outcomes for customers and communities.

Desirable: Housing qualification (CIH or equivalent) or relevant Housing experience.

Wandle offers great benefits across the business. The salary for this role is £38,750 per annum.

## Skills

### Required
- tenancy management
- customer service
- communication
- safeguarding
- neighbourhood management

### Nice to have
- Housing qualification (CIH or equivalent)

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/housing-officer-103900?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)