# Customer Project Manager

**Company**: Cisco
**Location**: Feltham
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Feltham-United-Kingdom/Customer-Project-Manager_2021960?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cbc52c9b-0bc

## Description

We lead the full lifecycle of customer-facing projects, from initiation to closure, ensuring every initiative aligns perfectly with our clients' business goals and our internal strategic objectives.

You will drive end-to-end project success, serving as a trusted advisor and critical issue point for customers, and advocating for their needs.

Key responsibilities include:

- Leading complex, multi-enterprise customer engagements from kick-off to closeout

- Providing transparent updates to Service Delivery Managers and Customer Experience Managers

- Managing project-level budgets, financial forecasting, and system reporting

- Applying industry-standard methodologies like PMI and Agile to ensure rigorous governance and risk management

- Collaborating with vendor management teams to source bids and draft Statements of Work and Terms and Conditions

Requirements:

- Bachelor's degree in Business, Computer Science, Engineering, or a related field, or 10 years equivalent project management work experience

- 7+ years of dedicated experience leading end-to-end delivery of enterprise software, SaaS solutions, and/or professional services to external enterprise-level clients

- Current Project Management Professional (PMP) certification from PMI, PMI-ACP, CPMAI, or PRINCE2 Practitioner status

- Ability to proactively identify and minimise risks, handle rigorous delivery timelines, and facilitate high-level communication across cross-functional teams and senior customers

Preferred qualifications:

- Industry-recognised certifications such as CCST, CCNA, or Cisco AI Foundation/Practitioner

## Skills

### Required
- Project Management
- PMI
- Agile
- Budgeting
- Financial Forecasting
- Risk Management

### Nice to have
- CCST
- CCNA
- Cisco AI Foundation/Practitioner

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Feltham-United-Kingdom/Customer-Project-Manager_2021960?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)