# Social Commerce Manager

**Company**: Pattern
**Location**: Lehi, UT
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full-time (Salary)
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.lever.co/pattern/c5711e08-a849-4fbe-8604-0d913deb38ed?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cb9c9bc1-736

## Description

We are seeking a Social Commerce Manager to own a book of business of clients and devise their marketplace strategy on TikTok Shop as part of our Pattern Creators team.

Responsibilities:

- Build and manage relationships with multiple brand partners, and obtain an understanding of their business challenges, marketing objectives, and success metrics.

- Develop forward thinking, data-driven analyses and consultative recommendations that align with brand goals, and quantify high-impact opportunities with clear recommendations to present to them.

- Deliver the highest level of strategic and customer service to our clients to ensure KPI’s are hit.

- Communicate effectively with key internal stakeholders, and present solutions oriented approaches to further grow your business.

- Stay current on industry trends and new or innovative approaches within social commerce.

- Monitor and analyze account performance, making data-driven recommendations to enhance product listings, campaign effectiveness, affiliate outreach, and overall marketplace presence.

- Collaborate with clients to develop and implement tailored strategies for TikTok Shop, aligning with their business goals and leveraging Pattern's services.

- Prepare and present regular performance reports and insights to clients, highlighting key metrics, trends, and areas for improvement.

Requirements:

- 3-5 years in account management, with specific experience in e-commerce or marketplace environments.

- Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance.

- Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is also acceptable.

- Strong ability to analyze data and metrics, using insights to drive strategy and make informed decisions to enhance client outcomes.

- Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams, presenting complex information clearly and persuasively.

- Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results.

- Demonstrated capability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction.

What does high performance look like?

- Consistently deliver exceptional growth and performance for clients' TikTok Shop accounts, surpassing key metrics and achieving high levels of client satisfaction.

- Develop and implement cutting-edge strategies that significantly enhance clients' marketplace visibility and sales, setting benchmarks for industry best practices.

- Demonstrate proactive problem-solving and leadership by anticipating client needs, swiftly addressing issues, and driving continuous improvements to ensure long-term success.

Benefits:

- Unlimited PTO

- Paid Holidays

- Onsite Fitness Center

- Company Paid Life Insurance

- Casual Dress Code

- Competitive Pay

- Health, Vision, and Dental Insurance

- 401(k) match

## Skills

### Required
- account management
- e-commerce
- marketplace environments
- data analysis
- communication skills
- organizational skills
- problem-solving

### Nice to have
- TikTok Shop
- Amazon
- Walmart
- eBay

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/pattern/c5711e08-a849-4fbe-8604-0d913deb38ed?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)