# FAST Support Analyst

**Company**: TEGNA Inc.
**Location**: Any TEGNA Station Location
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/tegnainc/jobs/5243835007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cb975559-1c8

## Description

## Job Summary

The FAST Support Analyst is responsible for supporting the day-to-day operation, monitoring, troubleshooting, and distribution of live and linear content feeds for TEGNA to Free Ad-Supported Television (FAST) platforms and other streaming partners.

## Responsibilities

- Monitor and operate FAST distribution and 24/7 streaming workflows to ensure feeds remain available, content plays as scheduled, and streams are delivered reliably to FAST partners and digital platforms.

- Troubleshoot, triage, and manage streaming and FAST distribution incidents from initial detection through resolution.

- Support FAST distribution operations and partner relationships, including onboarding new feeds, testing and validating feeds, coordinating configuration changes, and troubleshooting partner delivery issues.

- Implement and maintain monitoring, alerting, and operational tools across streaming and FAST distribution platforms to proactively identify failures and performance issues.

- Partner with station engineering, digital, streaming, application, and infrastructure teams to support end-to-end workflows from content origination through streaming and FAST distribution.

- Document end-to-end streaming and FAST distribution workflows, including feed configurations, partner requirements, troubleshooting procedures, escalation paths, and operational runbooks.

- Maintain accurate inventories and operational information for streaming feeds, FAST channels, applications, services, integrations, configurations, and versions within the ServiceNow CMDB or other designated systems.

- Analyze incidents, operational trends, and partner feedback to identify recurring issues and opportunities for process, workflow, tooling, automation, or architecture improvements.

## Requirements

- College degree, relevant certifications, or equivalent practical experience in broadcast, media technology, or IT operations.

- Hands-on experience supporting broadcast, newsroom, and streaming technologies, such as Cuez, AWS media services, including AWS Elemental MediaConnect and MediaLive.

- Working knowledge of cloud and hybrid environments supporting media workflows.

- Strong understanding of IT service management concepts and tooling, including ITIL practices, incident/problem management, knowledge management, CMDBs, and ServiceNow.

- Proven ability to manage multiple operational priorities simultaneously, particularly in live production or time-sensitive environments.

- Clear communicator who can translate technical issues into business and operational impact.

- Analytical, methodical problem solver with the ability to diagnose complex issues across systems, networks, applications, and workflows.

## Benefits

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

## Skills

### Required
- AWS media services
- AWS Elemental MediaConnect
- MediaLive
- Cuez
- IT service management
- ITIL practices
- ServiceNow

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tegnainc/jobs/5243835007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)