# Customer Success Manager, GSI

**Company**: Anthropic
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $200,000-$265,000 USD
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/4986159008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cb7f9238-444

## Description

## Job Overview

Join Anthropic's Customer Success team as a strategic partner and trusted advisor to complex customers, helping them harness the full potential of Claude capabilities.

## Responsibilities:

- Build trusting relationships with key decision-makers to understand their business objectives and identify opportunities for optimization and expansion.

- Become an expert in Anthropic's products, guiding customers to the right solutions.

- Drive usage planning, monitor usage patterns, and identify optimization opportunities.

- Serve as a thought partner, enhancing customers' knowledge of Claude products.

- Document and quantify customer value realized through business outcomes, ROI, and impact metrics.

- Identify potential use cases and lines of business not currently onboarded.

- Develop and execute change management strategies to drive end-user adoption.

- Own the customer experience across their lifecycle.

## Requirements:

- 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.

- Experience working with enterprises in Systems Integrator industries.

- Technical fluency with AI/ML concepts, API integrations, and software implementation patterns.

- Experience driving success across consumption-based and seat-based business models.

- Strategic mindset to identify growth opportunities.

- Proven track record managing a portfolio of accounts.

- Cross-functional collaborator with excellent communication skills.

## Benefits:

- Competitive compensation and benefits.

- Optional equity donation matching.

- Generous vacation and parental leave.

- Flexible working hours.

## Logistics:

- Annual Salary: $200,000-$265,000 USD.

- Location-based hybrid policy: 25% office time.

- Visa sponsorship available.

## Skills

### Required
- AI/ML
- API integrations
- software implementation
- Customer Success
- Technical Account Management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/4986159008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)