# SMB Commercial Organisation Lead

**Company**: PayPal
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/London-County-London-England-United-Kingdom/Sr-Manager--Account-Management_R0137409?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cb7621ba-bc2

## Description

You'll lead the in-market SMB organisation to success, setting the standard for managed-book growth across your Account Management team.

**Essential Responsibilities:**

- Lead complex projects and initiatives that drive process improvements and business growth.

- Resolve complex problems by applying deep functional expertise and innovative solutions.

- Determine methods and procedures for new or special assignments within the sales function.

- Collaborate with global teams to implement best practices and drive consistency.

- Analyze business trends to inform strategic decisions and optimize sales processes.

**Additional Responsibilities & Preferred Qualifications:**

- Lead and coach a team of Account Managers against clear commercial outcomes through growth, retention, and productivity.

- Master the use of AI to assess growth and retention opportunity across the book.

- Partner with Partner, Vendor, Product, and other cross-functional teams to remove barriers and improve merchant outcomes.

- Monitor the effectiveness of the team's motions and act with focused business or process improvements.

- Own commercial plan and resource allocation, represent SMB work with senior stakeholders.

**Minimum Qualifications:**

- 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

**Preferred Qualifications:**

- 10+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.

- Proven experience managing account-management teams.

**Core Capabilities We're Looking For:**

- A problem-solver who finds a way to meet ambitious financial targets across a full commercial organisation.

- Sets measurable expectations, coaches the team, and addresses underperformance promptly and fairly.

- Uses value, coverage, churn, and pipeline data to make explicit resource trade-offs at the market level.

- Skilled at executive influence and talent development , building alignment, handling conflict, and creating a durable operating cadence for the leadership team.

## Skills

### Required
- AI
- sales
- account management
- problem-solving
- data analysis

### Nice to have
- talent development
- executive influence
- resource allocation

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/London-County-London-England-United-Kingdom/Sr-Manager--Account-Management_R0137409?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)