# Customer Service Representative - India

**Company**: Salesforce
**Location**: Hyderabad
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Customer-Service-Representative_JR328615?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cb44725a-52f

## Description

We are seeking a Customer Service Representative to join our team in Hyderabad, India. As a Customer Service Specialist, you will play a key role within the Customer Service and Billing team, reporting directly to the Billing Manager.

Key Responsibilities:

- Serve as the primary point of contact for customer billing and account-related inquiries via phone and email

- Proactively assist customers with questions related to accounts receivable, payments, and invoice discrepancies

- Review and compare invoices against contract terms to ensure accurate billing and proper revenue recognition in financial systems

- Update customer billing and contact information promptly in sales and financial systems

- Support the customer service team with escalated billing/account concerns

Requirements:

- Customer Service experience is required, with proven ability to handle external customer communications in a professional manner

- 1–3 years of experience in billing, invoicing, or accounts receivable

- Strong proficiency in Microsoft Office (Excel, Word, Outlook)

- Demonstrated ability to process and review a high volume of transactions with accuracy and attention to detail

- Excellent verbal and written communication skills

- Strong problem-solving and analytical abilities

- Ability to work independently while contributing to a team in a fast-paced, high-volume environment

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft Office
- Customer Service
- Billing
- Invoicing
- Accounts Receivable
- Problem-solving
- Analytical abilities

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Customer-Service-Representative_JR328615?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)