# Customer Service Specialist II

**Company**: GDIT
**Location**: Albany, NY
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: $18.70 - $25.30
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-NY-Albany/Customer-Service-Specialist-II_RQ231263?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cb3f273c-77a

## Description

We are seeking a Customer Service Specialist II to support the New York State Department of Health Medicaid Management Information System (MMIS) program. As a Customer Service Specialist II, you will provide support via telephone and/or internet to resolve routine issues and respond to customer inquiries.

Responsibilities:

- Takes and processes transactions by telephone, internet and correspondence from customers and representatives

- Enters and maintains database records of customer profiles and prepares and maintains status reports

- Acts as liaison for customers

- Maintains knowledge of company products and customer service processes

Requirements:

- 2+ years of customer service experience

- Strong Microsoft Office skills (Word, Excel, PowerPoint)

- Strong telephone and verbal communication skills

- Customer focus and adaptability to different personality types

- Ability to multi-task and manage time effectively

Location: Hybrid and on-site at 22 Corporate Woods, Albany NY

The likely hourly rate for this position is between $18.70 - $25.30.

## Skills

### Required
- Call Support
- Customer Inquiries
- Customer Relationships
- Oral Communications
- Microsoft Office

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-NY-Albany/Customer-Service-Specialist-II_RQ231263?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)