# Federal Principal Product Support Engineer

**Company**: Hewlett Packard Enterprise
**Location**: All, Oklahoma, United States of America
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/All-Oklahoma-United-States-of-America/Federal-Principal-Product-Support-Engineer---Clearance-Required---Secret---Oklahoma-City--OK--Dallas-or-Houston--TX-or-Montgomery--AL_1218490-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/federal-principal-product-support-engineer-caf08ca4-958/

## Description

Hewlett Packard Enterprise is seeking a Principal Product Support Engineer to serve as the primary technical bridge between on-site federal customer teams and HPE's Business Unit engineering organisation.

As a senior field-engineering position, you will work hands-on across the full infrastructure stack , from bare metal and hypervisors to networking, containerised workloads, and application-layer issues.

Your core responsibilities will include:

- Acting as the primary conduit between on-site support teams and HPE BU engineering

- Owning escalations that have exceeded Level 3 resolution capacity

- Leading hands-on technical investigation and driving closure

- Validating engineering fixes, patches, and product updates in customer environments

- Translating field-observed symptoms into actionable technical requirements for product and engineering teams

- Training and enabling a managed services team of field engineers

- Monitoring customer environments and triaging alerts

- Conducting on-site work at customer locations

- Hardening environments to DISA STIG requirements and supporting audit readiness activities

Requirements:

- U.S. Citizenship

- Active Secret clearance or demonstrated ability to obtain one

- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent hands-on experience

- 10+ years of hands-on experience in infrastructure engineering, systems administration, or technical support

- Proven, hands-on troubleshooting experience across the full infrastructure stack

- Strong written communication skills

- Experience with enterprise monitoring/observability platforms and ITSM ticketing systems

Preferred Qualifications:

- KVM/libvirt hands-on experience

- VMware certifications

- Certified Kubernetes Administrator or Certified Kubernetes Application Developer

- Red Hat certifications

- CompTIA Security+ or higher

- Cloud certifications

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## Skills

### Required
- Infrastructure engineering
- Systems administration
- Technical support
- Troubleshooting
- Cloud computing
- Containerization
- Networking
- Operating Systems
- Monitoring and observability
- ITSM ticketing systems

### Nice to have
- KVM/libvirt
- VMware
- Kubernetes
- Red Hat
- CompTIA Security+
- Cloud certifications

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/All-Oklahoma-United-States-of-America/Federal-Principal-Product-Support-Engineer---Clearance-Required---Secret---Oklahoma-City--OK--Dallas-or-Houston--TX-or-Montgomery--AL_1218490-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)