# Team Leader

**Company**: TaskUs
**Location**: Greater Noida
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Greater-Noida-India/Team-Leader_R_2610_14001?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cad176c6-e0e

## Description

Imagine yourself as a Team Leader at TaskUs, a leading provider of outsourced digital services and next-generation customer experience. You will manage the day-to-day planning and operations of your team, ensuring they deliver on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).

As a Team Leader, you will be responsible for:

- Managing the team and making sure everyone adheres to their schedules

- Conducting team huddles, coaching sessions, and recognizing weaknesses to help team members improve and grow

- Creating reports of your team's performance and documenting feedback from your client

- Effectively managing issues that might arise, including HR-related ones

- Acting as a liaison between management and your team

To be successful in this role, you should have:

- At least one year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company

- Excellent verbal and written communication skills along with above-average technical know-how

- Previous experience working on the phone, email, and live chat customer support roles is a plus

- Familiarity with E-Commerce, ZenDesk, or any other CRM tools is desirable

- Flexibility to work different shifts

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We take pride in our inclusive environment and positive impact on the community.

If you're interested in this opportunity, please visit our career page to apply.

## Skills

### Required
- Leadership
- Communication
- Technical skills
- Problem-solving
- Time management

### Nice to have
- E-Commerce
- ZenDesk
- CRM tools
- Customer support experience

---

Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Greater-Noida-India/Team-Leader_R_2610_14001?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)