# Senior Engagement Manager

**Company**: Zendesk
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/So-Paulo-Brazil/Senior-Engagement-Manager_R35444?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_caca59e4-aa9

## Description

The Senior Engagement Manager at Zendesk will drive the success of complex and high-value client projects.

This role requires a balance of leadership, influential communication, and advanced project management skills, with a strong emphasis on strategic thinking and an innovative mindset.

**Key Responsibilities:**

- Client Engagement Excellence: Serve as the lead point of contact for major clients, nurturing long-term relationships with stakeholders at all levels, including C-suite executives.

- Complex Project Leadership: Oversee the delivery of complex projects from inception through completion, ensuring that they meet or exceed client expectations, budget constraints, and quality standards.

- Methodology Enhancement: Contribute to the refinement and evolution of project delivery methodologies to enhance efficiency and effectiveness across client engagements.

- Team Development and Mentorship: Mentor and support the development of junior engagement managers and other team members, fostering a culture of continuous improvement and professional growth.

- Risk Management and Problem Solving: Identify potential risks and bottlenecks in project execution, devising and implementing robust solutions to address these challenges proactively.

- Strategic Oversight: Provide strategic oversight and guidance on projects, ensuring alignment with both client objectives and internal goals.

- Business Development Support: Assist in the development and refinement of proposals, participating in the negotiation of contracts and the closure of sales opportunities.

- Industry Expertise: Maintain a deep understanding of industry trends and advancements to position Zendesk as a leader in the field and to provide value-added recommendations to clients.

- Cross-Functional Collaboration: Work closely with sales, marketing, product development, and other departments to ensure cohesive project execution and client satisfaction.

- Financial Expertise: Manage individual projects and portfolios profitably for both internal and external priorities.

**Qualifications:**

- Over 5+ years of proven experience in client-facing roles in a consultancy or professional services environment, with significant leadership responsibilities.

- Demonstrated ability to manage complex projects and multiple engagements simultaneously.

- Exceptional leadership skills, with experience mentoring team members and advancing organisational capabilities.

- Strong strategic and analytical thinking skills.

- Excellent interpersonal and communication skills, capable of working effectively with both clients and internal teams.

- Proficiency in project management software and CRM tools.

- Bachelor’s degree in Business, Management, or a related field; Master’s degree is a plus.

- Experience with the creation of and financial impacts of all contract types (FF, T&M, FFM, FTE, etc.)

- Fluent English and Spanish

- Ability and willingness to travel up to 25%

**Preferred Skills:**

- Relevant certifications in project management (e.g., PMP, PRINCE2, SAFE, SCRUM) are highly desirable.

- Experience in SaaS implementations is highly desirable.

- Ability to excel under pressure in a fast-paced, dynamic environment.

- Knowledge of AI models and workflows for internal and customer-facing work.

## Skills

### Required
- project management
- leadership
- strategic thinking
- communication
- analytical thinking
- CRM tools
- English
- Spanish

### Nice to have
- PMP
- PRINCE2
- SAFE
- SCRUM
- SaaS implementations
- AI models

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/So-Paulo-Brazil/Senior-Engagement-Manager_R35444?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)