# Senior Support Specialist, Ads

**Company**: OpenAI
**Location**: Ontario - Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full time
**Salary**: CA$140K - CA$188K
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/215ea33c-47db-4604-910c-3de52ebeb0a6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_cab055d6-6a8

## Description

We are seeking a Senior Advertiser Support Specialist to help build and scale advertiser support within Ads Safety Operations at OpenAI. You will work directly with advertisers through support tickets, escalations, and owning high-impact questions related to ads policies, review outcomes, product behavior, and operational processes.

Responsibilities:

- Own advertiser cases from initial intake through resolution, including complex or sensitive Ads Trust & Safety escalations

- Develop deep expertise across advertiser workflows, ads policies, enforcement processes, review systems, and support tooling

- Build a detailed view of advertiser friction by combining ticket themes, escalation patterns, quality findings, and service metrics to prioritize improvements and identify emerging experience or safety gaps

- Turn frontline learnings into clearer help content, stronger playbooks, better routing and escalation criteria, improved knowledge management and quality standards, and self-service opportunities

- Partner with Product, Policy, Engineering, Legal, Data Science, and Go To Market teams to resolve recurring issues, surface advertiser feedback, and scale durable solutions

- Drive operational excellence through AI-assisted workflows and automation that reduce manual effort, improve team efficiency, and elevate support quality

- Support readiness for new ads formats, features, and markets by anticipating advertiser questions and identifying support risks early

- Provide occasional holiday and weekend support on call coverage, as needed

Requirements:

- 6+ years of experience in customer support, user operations, ads operations, Trust & Safety, risk operations, escalations, or a related field

- Strong investigative judgment and ability to translate ambiguous signals into policy support, operational gaps, product defects, and expected behavior

- Ability to synthesize data trends, feedback, QA findings, and service metrics into clear priorities and system improvement

- Experience improving support processes, knowledge bases, escalation workflows, routing systems, or quality programs

- Comfortable using AI and emerging technologies, such as Codex, ChatGPT, OpenAI API, etc., and/or code (e.g., Python) to automate repetitive tasks and integrate tools

- Ability to build trust with cross-functional partners, communicate clearly and empathetically with advertisers and internal teams, and drive action without formal authority

- Thrives in ambiguity, learns quickly, manages competing priorities, and brings a humble, service-oriented mindset

Benefits:

- CA$140K – CA$188K salary

- Medical, dental, and vision insurance for you and your family

- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)

- Paid time off: accrual of 20 days per calendar year

- 12+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick time

## Skills

### Required
- customer support
- ads operations
- Trust & Safety
- risk operations
- escalations
- AI
- emerging technologies
- Python

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/215ea33c-47db-4604-910c-3de52ebeb0a6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)