# Outcomes Architect [Contract]

**Company**: Notion
**Location**: Sydney, Australia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/notion/d4d5f474-38a9-499a-9370-6389b99a5156?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_caa1f363-fc8

## Description

We are seeking an Outcomes Architect to drive workflow adoption and value realization for a book of named accounts. As an Outcomes Architect, you will contribute directly to Net Revenue Retention (NRR) with predictable renewal and expansion pipeline and proactive product adoption for your book of business. You will partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals.

Responsibilities:

- Drive workflow adoption and value realization for a book of named accounts

- Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption

- Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts

- Define and maintain mutual success plans that proactively guide customers through their AI Transformation

- Facilitate use-case consultations that guide customers through their continuous Solutions Design

- Identify opportunities to engage Services for customers with complex or technical implementation needs

- Learn Notion's product and the broader AI ecosystem inside and out

Requirements:

- 3+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment

- Strong customer-facing discovery instincts

- Technical fluency and presence as a trusted advisor

- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy

- Ability to design and help customers build workflows that drive usage-based consumption

- Strong program and stakeholder management skills

Nice to Haves:

- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software

- Experience working with flat, at-risk, or complex renewal accounts

- Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams

## Skills

### Required
- customer adoption
- value realization
- renewals
- expansion
- B2B software
- customer-facing discovery
- technical fluency
- commercial awareness
- workflow design
- program management

### Nice to have
- customer success
- solutions consulting
- implementation
- technical account management
- post-sales strategy
- productivity software
- collaboration software
- workflow software

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/notion/d4d5f474-38a9-499a-9370-6389b99a5156?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)