# Renewal Manager, EMEA

**Company**: Mixpanel
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mixpanel/jobs/8124229?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ca652258-a2e

## Description

As a Renewal Manager for EMEA, you'll own the renewal process for an assigned book of business, working closely with Customer Value Managers, Sales, and Finance to protect Mixpanel's recurring revenue.

You'll handle most renewals independently, following established playbooks and pricing guidance, while escalating complex negotiations, competitive risk, or unusual contract structures to senior teammates.

Your responsibilities will include:

- Managing the renewal process for your assigned territory, tracking quote-to-close with accuracy and following up consistently across a high volume of accounts

- Using Salesforce, dashboards, and health scores, along with AI tools such as Claude, to analyze account data, flag renewal risk early, prioritize where to focus, and keep your forecast accurate

- Negotiating standard contract renewals using established pricing and packaging guidance, bringing in a manager or senior teammate for complex or high-risk deals

- Reaching out to key stakeholders early in the renewal cycle to understand budget timing, approval processes, and potential blockers

- Spotting early risk signals and looping in Customer Success, Deal Desk, Legal, Finance, or Sales when a renewal needs cross-functional support

- Presenting pricing and packaging options to customers based on templates and guidance from the broader Renewals team

- Communicating Mixpanel's value clearly in writing and in conversation, escalating competitive pressure to senior teammates when needed

- Contributing to the team's playbooks and automated workflows, including email cadences and segmentation, based on what you learn from your own renewals

- Sharing what you're learning about customer objections and renewal patterns to help the team refine its approach

We're looking for someone with experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business. You should be organized, able to track many renewals at once, and comfortable using Salesforce, spreadsheets, dashboards, and health scores, plus AI tools like Claude.

Benefits and perks include comprehensive medical, vision, and dental care, mental wellness benefits, generous vacation policy, enhanced parental leave, and volunteer time off.

## Skills

### Required
- renewals
- customer success
- account management
- sales
- Salesforce
- AI tools

### Nice to have
- experience with Mixpanel
- familiarity with Gong or similar conversation intelligence tools
- additional European language skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mixpanel/jobs/8124229?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)