# Business Operations Specialist

**Company**: ICON
**Location**: Dublin
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/Ireland-Dublin/Business-Operations-Specialist_JR162176-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/business-operations-specialist-ca60c982-a37/

## Description

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a Business Operations Specialist at ICON, you will play a pivotal role in supporting and optimizing various business operations within the healthcare and pharmaceutical industries.

**Responsibilities**

- Governance & Oversight Reporting: Manage and refresh recurring governance and oversight reports and dashboards. Support reporting cycles aligned to ILT and executive governance forums. Ensure data accuracy, consistency, and readiness for leadership reviews.

- Routine Governance Oversight Operations: Schedule and coordinate project and governance reviews. Triage daily incoming governance requests and issues. Track actions, decisions, and follow-ups across governance forums and ad hoc inquiries.

- ILT Project Review Support: Prepare review materials for ILT project reviews and applicable insights to support study selections. Coordinate cross-functional inputs to ensure review readiness.

- Key value contributions include: Identify opportunities to optimize governance and reporting processes. Deliver actionable insights and tactical, data-driven recommendations to business leaders. Contribute to the development of business strategies and operational plans.

- Operational Issue Resolution: Identify process or system inefficiencies, investigate root causes, and recommend practical solutions to enhance business outcomes.

- Requirements Gathering & Impact Analysis: Partner with stakeholders to translate business needs into clear requirements. Support or lead impact assessments of system or process changes and contribute to testing and implementation planning.

- Reporting & Decision Support: Prepare and/or organize business reports, dashboards, and summaries that enable informed decision-making by business unit leaders and executives.

- Strategic Initiative Support: Collaborate with management to align on priorities and deliverables. Support or lead assigned initiatives, ensuring timely execution and measurable outcomes.

- Systems Support: Provide foundational support across systems and processes, ensuring smooth operations, data integrity, and user access compliance.

- Communication & Enablement: Develop and distribute business communications, presentations, and training materials.

- Project & Change Management: Work cross-functionally to support or manage projects.

**Requirements**

- Bachelor's degree in life sciences, business administration, or a related field.

- Experience gained in Operational Support coordinating projects ideally within governance Operations.

- Demonstrated data literacy and advanced Excel skills.

- Project management experience.

- Strong organizational and time management skills.

- Excellent communication skills.

- Detail-oriented and proactive, with a strong problem-solving mindset.

**Benefits**

- Competitive base salary and performance-related incentives.

- Health and wellbeing programmes.

- Retirement and pension plans.

- Life assurance and disability coverage.

- Employee assistance programmes and wellbeing resources.

- Learning and development opportunities.

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## Skills

### Required
- data literacy
- Excel
- project management
- communication

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