# Technical Support

**Company**: Yuno
**Location**: Colombia
**Work arrangement**: remote
**Experience**: entry
**Job type**: Remote
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.lever.co/yuno/d8ba76db-1c82-4254-9119-70c2d4d41b7d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ca5fef2e-d45

## Description

We are seeking a Technical Support Analyst to join our Global Customer Success organization. As a Technical Support Analyst, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast.

Responsibilities:

- Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate

- Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary

- Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing

- Create and standardize operational processes that enable scalability and consistent service quality

- Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function

- Ensure continuous operational coverage with well-structured shift handovers

- Participate in some development activities to build hands-on backend knowledge

- Identify gaps in current tools and workflows and bring solutions to the table

Requirements:

- Fluent English (written and verbal)

- 1 year of experience in technical support, NOC operations, or a similar role

- Basic knowledge of monitoring tools and alerting systems

- Coding experience , scripting, debugging, or log analysis

- Familiarity with APIs and ability to assist users with integration or connectivity issues

- Strong analytical and problem-solving mindset

- Customer empathy and a service-oriented approach

- Comfort working in fast-paced, high-stakes environments

## Skills

### Required
- fluent English
- technical support
- monitoring tools
- scripting
- debugging
- log analysis
- APIs
- analytical mindset
- customer empathy

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/yuno/d8ba76db-1c82-4254-9119-70c2d4d41b7d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)