# Project Support Specialist

**Company**: IQVIA
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Bangalore-India/Product-Sppt-Tech-Advisor-2_R1184633?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ca4fa171-96f

## Description

We are looking for a Project Support Specialist to participate in project activities, analytical, investigative, and other fact-finding work in support of technology products.

**Responsibilities:**

- Work with IT and project management teams to identify key project milestones and implementation timelines

- Collaborate with customers and project management teams to gather requirements and translate them into technical specifications

- Manage the ticketing queue on a day-to-day basis

- Host internal meetings and advise on timeline progression

- Ensure all tickets are up to date and provide snapshots of project status

- Participate in QA, UAT, and production launch support related to various customer engagements

- Collaborate with the product development team to support platform functionality

- Provide Tier 3 technical support

- Drive resolutions to remediate routine and non-routine support issues

**Requirements:**

- Bachelor's Degree or Master's Degree

- 2 years of related experience

- Good knowledge of latest JavaScript Frameworks (React.Js), Node.Js, TypeScript, and Postgres database programming and troubleshooting skills

- Experience working on complex systems' support with multiple interfaces connected with applications

- Understanding of ITIL, AWS hosting, production support, troubleshooting skills, log analysis, serverless architecture, DevOps, and ServiceNow Ticketing tool

- Flexibility to work in 24x7 shifts with good problem-solving skills and a positive attitude

## Skills

### Required
- JavaScript
- React.Js
- Node.Js
- TypeScript
- Postgres
- ITIL
- AWS
- DevOps
- ServiceNow

### Nice to have
- DotNet
- Java

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Bangalore-India/Product-Sppt-Tech-Advisor-2_R1184633?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)