# Senior Manager, Employee Relations & Performance

**Company**: Toast
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $159,000-$254,000 USD
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/toast/jobs/8371628?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-manager-employee-relations-and-performance-ca466adb-4e4/

## Description

Toast is seeking a Senior Manager, Employee Relations & Performance Management to lead their Employee Relations & Performance Management team for the US and Canada. The successful candidate will report to the Senior Director, Employee Relations & Performance Management, and ensure employee relations matters and performance management cases are handled fairly, consistently, and in line with policy and local law.

The Senior Manager will lead a team focusing on employee relations and performance management, supporting leaders below the Senior Director level across Toast. This is a hands-on leadership role, requiring the ability to guide day-to-day case work, handle a caseload, and improve processes.

Key responsibilities include:

- Leading, coaching, and developing a team focused on employee relations and performance management

- Guiding performance management case work, supporting leaders with documented coaching, PIPs, and separations

- Overseeing US and Canada ER cases from intake to resolution

- Conducting and overseeing thorough, impartial, and timely workplace investigations

- Providing objective guidance and support to employees and managers

- Partnering cross-functionally with Legal, HRBPs, Compliance, and other stakeholders

- Serving as a trusted advisor to leaders and HRBPs

- Maintaining and refining regional ER and performance management standards

- Analyzing case data to identify trends and recommending preventive updates or training

- Leveraging AI tools and technology to optimize efficiency

- Drafting documentation independently

- Ensuring accurate and timely logging of cases in the ER database

The ideal candidate will have:

- 8-10+ years of employee relations experience

- 5-8+ years of people leadership experience

- Hands-on experience handling performance management cases

- Strong knowledge of US employment and HR related laws, regulations, policies, principles, concepts, and best practices

- Sound judgment and discretion with highly confidential, sensitive information

- Excellent written and verbal communication skills

- Workplace investigations training or certification

- Ability to influence and coach leaders with confidence and empathy

- Comfort using case management systems and data to track volume, trends, and outcomes

Nice to have:

- A law degree (JD or equivalent) or formal employment law background

- Experience in technology, restaurant, or hospitality environments

- Working knowledge of Canadian employment law

The base salary range for this role is $159,000-$254,000 USD, depending on skills, experience, and geographic location.

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## Skills

### Required
- employee relations
- performance management
- workplace investigations
- US employment law
- HR best practices
- leadership
- communication
- data analysis
- AI tools

### Nice to have
- law degree
- employment law background
- technology
- restaurant
- hospitality
- Canadian employment law

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/toast/jobs/8371628?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)