# Team Lead

**Company**: TaskUs
**Location**: Greater Noida, India
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Greater-Noida-India/Team-Leader_R_2611_14283?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/team-lead-ca45f1d6-e62/

## Description

As a Team Lead at TaskUs, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels, lead a high-performing team through a transition to build problem-solving, critical thinking, analytical, and technical capabilities, and establish team goals.

Responsibilities:

- Provide mentorship, guidance, and career development to team members

- Implement escalation channels by mutually agreed-upon procedures

- Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities

- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results

- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication

Requirements:

- 2 years of prior experience in the BPO or call center industry

- Minimum 4 months with TaskUs

- Strategic thinker with strong analytical and creative problem-solving skills

- Experience providing constructive criticism and implementing corrective action plans

- High-level understanding of customer confidentiality standards and a passion for teammate development

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## Skills

### Required
- analytical skills
- problem-solving skills
- communication skills
- leadership skills

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Greater-Noida-India/Team-Leader_R_2611_14283?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)