# Air Freight Manager

**Company**: Flexport
**Location**: Manila, Philippines
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/8081240?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ca381d8a-1b1

## Description

Flexport is establishing its operations in the Philippines and is looking for a strong leader to build and run its air gateway operations in Manila. As Manager, Air Operations, you'll lead a team of operations specialists to manage end-to-end air freight shipments, ensuring cargo moves smoothly, efficiently, and on time.

## Responsibilities

- Lead, coach, and develop a team of air operations specialists, fostering a culture of performance, accountability, and continuous improvement.

- Act as the primary escalation point for operational issues, ensuring fast and effective resolution.

- Set clear expectations, support team growth, and help individuals perform at their best.

- Oversee the full air shipment lifecycle from booking and pickup through to airline handover and final delivery.

- Ensure all activities comply with Flexport's standards, local regulations, and international shipping requirements.

- Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs.

- Build and maintain strong partnerships with airlines, terminals, and trucking providers.

- Monitor and review vendor performance, providing constructive feedback and solutions to improve service quality.

- Collaborate closely with internal teams including planning, sales, customs, and destination offices for seamless end-to-end coordination.

- Oversee billing accuracy and cost control, resolving invoice disputes promptly and effectively.

- Identify workflow inefficiencies and drive process improvements that save time, reduce costs, and enhance the customer experience.

- Contribute to the development and implementation of new systems, workflows, and operational best practices.

## Requirements

- Bachelor's degree in Logistics, Supply Chain, Business, or a related field.

- 7+ years of experience in logistics, freight forwarding, or supply chain operations.

- 2–3 years of leadership experience managing an operations team.

- Strong knowledge of air export and import regulations.

- Professional proficiency in English, both written and spoken; Mandarin is a plus.

- Hands-on, process-oriented, and structured thinker with strong problem-solving capabilities.

- Strategic mindset balanced with ground-floor execution ability.

- Excellent communication, interpersonal, and organisational skills.

- A compliance-first attitude , you understand the importance of operating within a heavily regulated industry.

- Courage to challenge the status quo and drive meaningful change when needed.

## Skills

### Required
- logistics
- supply chain operations
- air freight
- leadership
- problem-solving

### Nice to have
- Mandarin language

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/8081240?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)