# (Fluent English) Technical Support Consultant (VPN & Networking, global)

**Company**: SupportYourApp
**Location**: Bitola, Municipality of Bitola
**Work arrangement**: remote
**Job type**: contract
**Category**: IT
**Industry**: Technology

**Apply**: https://apply.workable.com/j/D5429C0E68?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ca23b979-983

## Description

SupportYourApp is seeking a Technical Support Consultant to join their global team. As a Technical Support Consultant, you will assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources.

Responsibilities:

- Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources;

- Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions;

- Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security;

- Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections;

- Analyze log files to investigate technical issues and identify their root causes;

- Provide technical guidance and troubleshooting support across different operating systems;

- Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience.

Requirements:

- Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality;

- Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels;

- Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard;

- Ability to read and analyze log files to troubleshoot technical issues;

- Confidence in working with Windows, Linux, macOS, Android, and iOS;

- Strong analytical thinking and research skills;

- Positive, proactive, and responsible attitude;

- Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Nice to have:

- Experience with cloud platforms such as AWS or Microsoft Azure;

- Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra ID (formerly Azure AD);

- Customer-facing experience.

Benefits:

- Flexible schedule;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

## Skills

### Required
- networking
- VPN
- multifactor authentication
- network traffic analysis
- log file analysis
- operating systems
- analytical thinking

### Nice to have
- cloud platforms
- Identity Providers
- Single Sign-On solutions
- customer-facing experience

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/D5429C0E68?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)