# Customer Account Specialist

**Company**: Hewlett Packard Enterprise
**Location**: Bengaluru, Karnātaka
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Customer-Account-Specialist_1218262-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ca13d1b7-cb4

## Description

This role is part of Hewlett Packard Enterprise's Financial Services team, which helps organisations create investments for digital transformation in an innovative and sustainable way.

As a Customer Account Specialist, you will manage the customer lifecycle and collection process, monitoring, reporting, documenting, and resolving payment deviations.

Your responsibilities will include:

- Serving as the accounts receivable point of contact for customers, resolving invoicing and payment queries

- Ensuring customers have an effortless experience

- Meeting the company's Accounts Receivable (AR) targets

- Working closely with customers' accounts payable teams to ensure payment

- Collaborating with internal functions to ensure all invoice payments are applied and closed

- Proactively providing customer service in channels where you are more engaged with the customer experience

- Following up with customers on payments

- Initiating collection steps for default customers

- Managing external and internal queries

- Designing solutions to ensure smooth processes

- Catering to agreed-upon customised solutions

- Adhering to internal and external compliance requirements

To be successful in this role, you will need:

- A Bachelor's degree or equivalent experience and/or 1-2 years related experience, or a Master's degree

- Basic knowledge in Customer Relations

- Demonstrated verbal communication and customer service skills

- Basic-level knowledge of microcomputer hardware and operating systems software

- Demonstrated writing/correspondence skills

In terms of behavioural competencies, we are looking for:

- Customer Focus: building strong customer relationships and delivering customer-centric solutions

- Cultivate Innovation: creating new and better ways for the organisation to be successful

- Manage Ambiguity: operating effectively in uncertain situations

We offer a range of benefits, including health and wellbeing programs, personal and professional development opportunities, and an inclusive work environment.

## Skills

### Required
- Customer Relations
- Verbal Communication
- Customer Service
- Microcomputer Hardware
- Operating Systems Software
- Writing/Correspondence

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Customer-Account-Specialist_1218262-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)