# Customer Relationship Manager

**Company**: LexisNexis Risk Solutions
**Location**: Wroclaw
**Experience**: senior
**Job type**: full-time
**Salary**: zł144,000 - zł267,400
**Category**: Sales
**Industry**: Technology

**Apply**: https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Wroclaw/Account-Manager_R116626?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ca08944a-cf8

## Description

We are looking for a customer-focused professional to manage and grow strategic customer relationships across a portfolio of accounts. In this role, you will act as a trusted advisor throughout the customer lifecycle, helping customers achieve their objectives while driving engagement, retention, solution adoption, and long-term value through a consultative approach.

**Responsibilities**

- Develop and maintain trusted customer relationships across assigned accounts, serving as the primary point of contact throughout the customer lifecycle.

- Build a strong understanding of customers' business objectives, fraud prevention, identity, compliance, and risk management priorities to position LNRS solutions effectively.

- Drive customer retention, engagement, and long-term value by delivering a consultative and customer-centric experience.

- Partner with customers to identify business challenges, investigate root causes, and coordinate appropriate internal resources to achieve successful outcomes.

- Conduct regular customer engagement activities, including face-to-face meetings, business reviews, video conferences, and telephone discussions.

- Build and strengthen relationships with key customer stakeholders, including Compliance, Fraud, Risk, Operations, and executive leadership teams.

- Monitor customer health, solution adoption, product utilisation, and engagement trends to identify risks and opportunities early in the customer lifecycle.

- Proactively manage contract renewals, ensuring timely engagement, commercial discussions, and retention of recurring revenue.

**Requirements**

- Experience developing and maintaining strong customer relationships across multiple stakeholders.

- Ability to understand customer business objectives and align solutions to evolving requirements.

- Strong consultative communication and relationship management skills.

- Experience managing renewals, customer retention activities, and recurring revenue relationships.

- Ability to identify business challenges, investigate root causes, and coordinate internal resources to achieve customer outcomes.

- Experience working cross-functionally with Sales, Product, Customer Support, Professional Services, Finance, and other stakeholders.

- Proficiency maintaining accurate customer records, opportunities, renewals, risks, and forecasts within CRM systems such as Salesforce.

- Strong organisational skills with the ability to manage customer commitments, escalations, and multiple priorities effectively.

**Benefits**

- Competitive salary: zł144,000 - zł267,400 per year

- Total Target Cash Range: zł172,800 - zł320,800 per year

- Country-specific benefits, click here to access benefits specific to your location

## Skills

### Required
- customer relationship management
- consultative communication
- relationship management
- CRM systems

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Source: [Apply at relx.wd3.myworkdayjobs.com](https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Wroclaw/Account-Manager_R116626?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)