# Senior Customer Engineer - Nashville

**Company**: Cloudflare
**Location**: Distributed
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8087769?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c9ecdb0c-b5f

## Description

At Cloudflare, we're on a mission to help build a better Internet. As a Senior Customer Engineer, you will represent the core driver of our technical go-to-market strategy, acting as a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.

## Responsibilities

- Identify and map customer initiatives and business problems to Cloudflare solutions

- Build relationships and technical champions within customer accounts

- Develop and present customer presentations at every Enterprise Customer's organization level

- Lead demo and proof-of-concept activities for Cloudflare prospects and customers

- Demonstrate your expertise of Cloudflare with your peers through the creation of professional content, including white papers, blog posts and other knowledge sharing activities

- Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise.

## Desirable Skills, Knowledge, and Experience

- Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio (Security, Networking and Developer Platforms).

- Customer Adoption & Value Realization: Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.

- Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.

- Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.

- AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer, leveraging AI agents and internal platforms to automate routine tasks.

## Minimum Qualifications

- Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer.

- Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.

- Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.

- Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

## Strongly Preferred Qualifications

- Cloudflare AI Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI, AI Gateway, and Vectorize.

- Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.

- Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.

## Compensation

This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

## Equity

This role is eligible to participate in Cloudflare's equity plan.

## Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family, including:

### Health & Welfare Benefits

- Medical/Rx Insurance

- Dental Insurance

- Vision Insurance

- Flexible Spending Accounts

- Commuter Spending Accounts

- Fertility & Family Forming Benefits

- On-demand mental health support and Employee Assistance Program

- Global Travel Medical Insurance

### Financial Benefits

- Short and Long Term Disability Insurance

- Life & Accident Insurance

- 401(k) Retirement Savings Plan

- Employee Stock Participation Plan

### Time Off

- Flexible paid time off covering vacation and sick leave

- Leave programs, including parental, pregnancy health, medical, and bereavement leave

## Skills

### Required
- web security
- networking
- cloud infrastructure
- enterprise architecture
- SaaS metrics
- business value translation
- enterprise sales cycles
- presentation skills
- stakeholder management

### Nice to have
- Cloudflare AI Stack
- Workers AI
- AI Gateway
- Vectorize
- prompt engineering
- Large Language Model (LLM) orchestration
- Retrieval-Augmented Generation (RAG) architectures
- Python
- JavaScript

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8087769?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)