# Customer Support Officer

**Company**: FxPro
**Location**: Kato Polemidia
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/fxpro/jobs/5008350101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c9d4c9de-df6

## Description

Join FxPro, a leading international fintech company, as a Customer Support Officer. You will assist FxPro's clients by providing support through live chats, emails, and phone calls.

Responsibilities:

- Deliver service and support to customers through live chats, emails, and phone calls

- Provide answers to customers by identifying problems, researching answers, and guiding customers through corrective steps

- Handle and resolve customer complaints or issues

- Provide information to customers regarding the Company's services and products

- Provide quality service and support in various areas, including system/technical troubleshooting, login/account issues, accounting, and back office enquiries

- Follow up on the progress of responses to customers

- Perform Back Office and Clients Accounting Department duties as required and update Customer records

- Ensure that all duties are done in line with necessary KYC, AML, and due diligence controls

- Provide feedback on the efficiency of service processes in place

- Escalate matters to senior management as required

Requirements:

- University degree or relevant working experience in banking

- Excellent command of the English language; knowledge of an additional language is an advantage

- Computer literacy at a high level

- Flexible, analytical skills, excellent communication skills, high attention to detail

- Any knowledge of finance and economics is advantageous

- Ability to work in shifts

Interview steps:

- Screening call (~30 minutes)

- Interview with Head of Customer Support (~60 minutes)

- Interview with Chief Operating Officer + Customer Support Supervisor/Head of Customer Support (~60 minutes)

Benefits:

- Medical insurance

- Provident fund

- In-house gym with a personal trainer

- Free daily lunch catering, snacks, and beverages

- Company discount card for various products and services

- 21 days of annual leave and 10 days of sick leave annually

- Birthday certificate program

## Skills

### Required
- English
- computer literacy
- analytical skills
- communication skills

### Nice to have
- additional language
- knowledge of finance and economics

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/fxpro/jobs/5008350101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)