# Contract Specialist

**Company**: Salesforce
**Location**: Tokyo, Japan
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Contract-Specialist_JR350938?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c9cac22a-35a

## Description

We are seeking a Contract Specialist to join our team in Tokyo, Japan. As a Contract Specialist, you will provide outstanding Quote-to-Cash support and guidance to Account Teams within our Commercial and Enterprise customer market segments across Japan, Korea, and Taiwan.

Responsibilities:

- Respond to process and policy questions and effectively communicate requirements to Account Executives.

- Assist the Sales Team in quoting and deal structuring for transactions across Japan, Korea, and Taiwan markets.

- Assist AEs in addressing customer satisfaction inquiries related to contracts, invoices, and product issues through internal negotiations and feedback.

- Perform calculations as required, related to contract value, contract replacement, order replacement, utilization true-up, and overage scenarios.

- Partner with internal Pricing, Revenue Recognition, and Legal teams on contract issues, and provide guidance during contract negotiations to ensure proper revenue recognition and operational feasibility.

- Analyze information, identify key factors, and assess potential impacts related to exception approvals.

- Manage queue-based cases within Omnichannel and redirect cases to appropriate teams as necessary.

- Share best practices with team members to enhance the quality and efficiency of business processes and maintain the knowledge base.

- Support training of new team members.

- Ensure compliance with all company policies as well as SOX (Sarbanes-Oxley) compliance.

- Ensure all approval requests are properly documented in accordance with Sales Operations processes, escalated to the appropriate approval level, and resolved within SLA.

- Actively participate in User Acceptance Testing as well as other ad hoc projects.

Requirements:

- 3+ years of sales/customer support experience, sales operations, or customer order management, ideally within the IT industry.

- Hands-on experience with Quote-to-Cash processes, including contract structuring, deal calculations, and commission calculation.

- Fluency in both Japanese and English, with strong written and verbal communication skills in both languages.

Nice to Have:

- Excellent interpersonal skills , articulate, willing to debate difficult issues constructively, and able to think quickly.

- Extremely detail-oriented with the ability to clearly articulate case resolutions and actions required by Account Executives.

- Ability to analyze problems quickly and drive toward optimal outcomes independently.

- Demonstrated participation in process improvement initiatives and/or project management experience.

- Proficient in the Microsoft Office suite; Salesforce CRM experience is a plus.

- Prior experience supporting multi-market or cross-regional operations (Korea or Taiwan markets a plus).

- Korean language skills (spoken and/or written).

Benefits:

- Competitive salary

- Comprehensive benefits package

- Opportunities for career growth and development

## Skills

### Required
- Quote-to-Cash processes
- contract structuring
- deal calculations
- commission calculation
- Japanese
- English
- Korean

### Nice to have
- Microsoft Office suite
- Salesforce CRM

---

Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Contract-Specialist_JR350938?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)