# Client Consultant

**Company**: Visa
**Location**: Atlanta, GA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $93,200.00 to $149,800.00 USD per year
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Atlanta-GA/Client-Care---Elite-Care-Consultant_REF088103W-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c9c64cdd-101

## Description

This individual contributor role involves solving complex problems and identifying innovative solutions. The consultant will operate independently, receiving guidance only in very complicated situations.

**Responsibilities:**

- Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.

- Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.

- Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.

- Lead complex cross-functional initiatives between clients and internal teams.

- Coordinate resources to achieve Visa and client goals.

- Resolve client inquiries promptly and maintain updated support documentation.

- Build strong relationships with key clients and stakeholders.

- Represent clients within Visa to prioritize enhancements.

- Identify operational improvements to boost service quality and efficiency.

- Report project accomplishments to senior management.

- Act as a liaison, providing problem management and system enhancement support.

- Educate clients on best practices.

- Manage complex change requests, negotiating and managing expectations.

- Serve as an escalation point for complex issues.

- Notify clients of critical problems or maintenance outages.

- Stay informed about payment industry trends and Visa products.

- After hours support as needed.

- Domestic travel may be required.

**Secondary Responsibilities:**

- Coach new staff and identify training opportunities.

- Escalate issues to department management when necessary.

- Assist in leading department projects and initiatives.

**Requirements:**

- 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

- Excellent communication skills (written and verbal).

- Strong analytical and problem-solving skills.

- High attention to details.

- Ability to work under pressure and handle multiple tasks simultaneously.

- Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.

- Understanding of credit card processing, payments gateways, and related technologies.

- Sound business decision-making, goal setting, and achieving high-quality operational results.

- Prioritization and management of customer expectations, both in team and independent settings.

- Developing and managing adaptable plans in changing environments.

- Excellent interpersonal skills with a proven record of customer satisfaction.

- Solid organizational, conceptual, and logical problem-solving abilities.

- Strong relationship management, strategic thinking, and problem-solving skills.

- Ability to establish productive working relationships.

- Efficient in Microsoft office (Outlook, Excel, Word and Power Point).

- Mastery of English; fluency in additional languages is a plus depending on the region (European, CEMEA, LAC).

**Benefits:**

- Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program

## Skills

### Required
- Microsoft Office
- analytical skills
- problem-solving skills
- communication skills
- customer service skills
- credit card processing
- payments gateways

### Nice to have
- project management skills
- troubleshooting skills
- bilingual abilities
- Visa's systems
- web applications
- APIs
- gateways
- integration
- environment issues

---

Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Atlanta-GA/Client-Care---Elite-Care-Consultant_REF088103W-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)