# Support Associate (Pune)

**Company**: Agoda
**Location**: Pune
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/agoda/jobs/7995117?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c9c453fe-63f

## Description

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

As a Support Associate in Pune, supporting English and Hindi language customer queries, you will:

- Deliver outstanding service to guests and partners via phone, email, and chat

- Handle a high volume of inquiries and deliver accurate, timely resolutions

- Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)

- Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)

- Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time

- Apply Agoda policies and procedures in a fair and consistent way

- Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases

- Safeguard customer data and maintain strict confidentiality at all times

- Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation

- You may be required to work on public holidays.

Core Skills and Competencies:

- Strong customer focus and a genuine desire to help others

- Excellent spoken and written English & Hindi skills

- Ability to stay calm, accurate, and professional under pressure

- Good problem-solving skills, using guidelines and data to make decisions effectively

- Flexibility to adapt to new tools, processes, and feedback

- Ability to manage time and priorities in a fast-paced, high-volume environment

- Reliability, integrity, and a positive, collaborative attitude

Why Agoda:

- Competitive compensation with performance-based incentives

- Annual discretionary performance bonus

- Health insurance and other locally competitive benefits

- Agoda travel discounts and special rates on accommodation and related products

- Work from anywhere for up to 30 days per year

- Structured training, coaching, and clear performance metrics

- Opportunities to grow your career within the Customer Experience Group or across Agoda

- An inclusive, international work environment where your ideas and feedback are valued

## Skills

### Required
- customer service
- communication
- problem-solving
- time management
- adaptability

### Nice to have
- prior working experience in customer support
- experience in travel
- e-commerce
- hospitality
- BPO
- additional language skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/agoda/jobs/7995117?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)