# Senior Experiential Sampling Manager

**Company**: John Lewis Partnership
**Location**: Bracknell
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: £55,500.00 - £88,500.00
**Category**: Retail
**Industry**: Retail

**Apply**: https://jlp.wd3.myworkdayjobs.com/en-US/JLPjobs_careers/job/Bracknell/Senior-Experiential-Sampling-Manager_R-215204-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

As Senior Experiential Sampling Manager, you'll lead a high-performing team to deliver a market-leading experiential sampling programme that creates memorable moments for customers and delivers measurable uplifts in customer sentiment and profitable sales.

The role involves driving the strategic direction, operational process, and execution of a best-in-class experiential sampling programme aligned with overall Customer strategy and brand positioning.

**Key Responsibilities:**

- Drive the strategic direction, operational process, and execution of a best-in-class experiential sampling programme aligned with overall Customer strategy and brand positioning.

- Accountable for budget management, financial modeling, cost efficiency, and rigorous financial analysis to maximize ROI and profit return.

- Lead, mentor, and empower a high-performing team, fostering a culture of innovation, accountability, continuous improvement, and Partner happiness.

- Build influential, trusting relationships with senior internal stakeholders up to Director level and manage key external partners, including marketing and staffing agencies.

- Establish robust operating models, supply chain integration, and ensure all sampling activities strictly adhere to legal, regulatory, and Health & Safety requirements.

- Define KPIs, track programme effectiveness (CSAT, sentiment, sales uplift), analyse market/competitor trends, and continuously optimise activations based on data insights.

**Essential Skills & Experience:**

- Extensive experience developing and executing successful, multi-channel retail sampling programmes that deliver measurable sales uplift and enhanced customer sentiment.

- Strong financial astuteness with demonstrated capability in budget management, financial modeling, and optimising resource allocation to maximise efficiency, effectiveness and profitability.

- Exceptional leadership skills with a track record of managing, developing, and inspiring high-performing teams in a fast-paced environment.

- Outstanding communication and presentation skills with proven ability to influence cross-functional stakeholders up to Director level.

- Deep understanding of supply chain integration, operational execution, and Health & Safety / legal compliance requirements for sampling programmes.

- Degree holder or equivalent experience.

**Desirable Skills & Experience:**

- Previous experience working within retail environments (either Head Office or shop floor).

- Hands-on operational delivery experience with food and drink events and activations.

- Relevant professional marketing qualification (e.g., CIM).

- Food Hygiene & Safety Level 2 certification.

- Proven experience in executing change initiatives and continuous innovation in customer experience.

**Contract Details:**

- Permanent and 1-Year Fixed-Term Contract opportunities available.

- Salary: £55,500.00 - £88,500.00 per annum.

- Hours of Work: 35 hours per week (Full Time).

- Location: Hybrid, 3 days in person at our Bracknell Head office and out in shops.

## Skills

### Required
- budget management
- financial modeling
- leadership
- communication
- supply chain integration
- Health & Safety compliance

### Nice to have
- previous retail experience
- food and drink events experience
- marketing qualification
- Food Hygiene & Safety Level 2 certification
- change initiatives experience

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