# Agent Experience Designer, Agentic Voice

**Company**: Dialpad
**Location**: San Ramon, US
**Experience**: senior
**Job type**: full-time
**Salary**: $147,000-$186,000 USD
**Category**: Design
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8633475002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c9bcb581-050

## Description

As an Agent Experience Designer , Agentic Voice, you’ll own the voices, personalities, and interactions that make an AI agent feel intuitive, empathetic, and human. You will collaborate hand-in-hand with AI engineers to shape model judgment through prompts and flow orchestration. You will help create a centralized persona system, voice standards, and the universal quality bar that forward-deployed VX designers will apply account-by-account in the field.

Responsibilities:

- Own the agent's global voice, character, and personality, maintaining personal consistency across every vertical.

- Own the standard handoff patterns and design systems, ensuring seamless transitions where context is fully preserved when an agent passes a caller to a human.

- Own the universal platform quality bar, defining and measuring Consistency, Fluency, and Latency (CFL) and tying personal decisions directly to core metrics like resolution, containment, and sentiment.

- Make the voice palette and establish house standards for pacing, prosody, and emphasis that forward-deployed teams will use to build brand-specific experiences.

- Partner with AI engineers to orchestrate behavior, escalation instincts, confirmation patterns, and graceful recovery workflows using advanced prompting rather than rigid dialogue trees.

- Research and design for distinct behavioral and emotional user states, ensuring the agent adapts seamlessly whether interacting with a patient disputing a bill or a dispatcher tracing a late delivery.

Requirements:

- 5+ years of dedicated experience shaping voice user interfaces (VUI), character writing, conversation design, or complex conversational/agentic systems.

- Bachelor's degree in Linguistics, Communication, Psychology, Design, or equivalent practical experience.

- Demonstrated experience shaping voice user interfaces (VUI), character writing, or complex conversational/agentic systems.

- Fluency with LLM-based agent behaviors, prompt engineering, and prompt orchestration.

- Fluency with Text-to-Speech (TTS) controls, including voice selection, SSML tuning, pacing, and emphasis.

- An exceptional portfolio that highlights voice systems, written persona standards, and interactive logic.

Benefits:

- Competitive salary

- Comprehensive benefits

- Real opportunities for growth

- Cutting-edge AI tools

- Robust training program

## Skills

### Required
- voice user interfaces (VUI)
- character writing
- conversation design
- complex conversational/agentic systems
- LLM-based agent behaviors
- prompt engineering
- prompt orchestration
- Text-to-Speech (TTS) controls

### Nice to have
- regulated, high-stakes verticals (e.g., healthcare, financial services, legal)

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8633475002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)