# VDI / Cloud Operations & Maintenance Engineer **Company**: GDIT **Location**: Savannah, GA **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Salary**: $106,250 - $143,750 **Category**: IT **Industry**: Technology **Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-GA-Savannah/VDI---Cloud-Operations---Maintenance-Engineer---TS-SCI-Required_RQ230916-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c9b7d55b-4b2 ## Description Advance how our customers operate while you advance your career. Join GDIT as a VDI / Cloud Operations & Maintenance Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As a VDI / Cloud Operations & Maintenance Engineer, the work you will do at GDIT will be instrumental in supporting US Army Intelligence and Security Command (INSCOM). You will play a vital role in solving complex challenges, driving innovation, and delivering smarter solutions for the mission. **Responsibilities:** - Support Mission Operations: Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments, ensuring systems remain available, secure, and fully operational. - Collaborate: Partner with customer personnel and cross-functional infrastructure teams including networking, cybersecurity, storage, endpoint, and application support organizations to troubleshoot and resolve complex technical issues. - Optimize and Improve: Monitor system health, analyze operational trends, and recommend enhancements that improve reliability, maintainability, and overall operational efficiency. - Maintain Critical Services: Support existing virtual desktop platforms, cloud resources, and infrastructure services in accordance with approved configurations, procedures, and performance requirements. - Operate and Maintain: Perform daily operations and maintenance activities for enterprise VDI and cloud environments, ensuring consistent service delivery and operational readiness. - Monitor and Respond: Monitor system availability, performance, capacity, and health metrics, responding to alerts, incidents, and service disruptions in a timely manner. - Troubleshoot and Resolve: Diagnose and resolve issues involving virtual desktops, virtual machines, operating systems, applications, authentication services, networking, storage, and related infrastructure components. - Administer Infrastructure: Perform routine administration and maintenance of cloud and virtualization platforms, including provisioning, modification, and decommissioning of resources. - Support VDI Services: Manage desktop pools, user assignments, profiles, policies, operating system images, and application delivery services within the established VDI environment. - Implement Updates and Changes: Execute approved patching activities, software updates, configuration modifications, and maintenance actions in accordance with change management procedures. - Analyze Performance: Review logs, alerts, system events, and performance data to identify root causes and recommend corrective actions. - Support IT Service Management: Participate in incident management, problem management, service request fulfillment, and operational support processes. - Document and Maintain: Maintain accurate records of incidents, troubleshooting activities, configuration changes, maintenance actions, SOPs, operational procedures, and system documentation. - Coordinate Across Teams: Work closely with technical support organizations to resolve infrastructure issues and ensure service continuity. - Enhance Security and Compliance: Support vulnerability remediation efforts and assist in maintaining compliance with applicable cybersecurity requirements. - Validate Services: Conduct post-maintenance verification and functional testing to confirm successful implementation and continued service operation. - Drive Continuous Improvement: Identify recurring operational challenges and recommend improvements to increase system reliability and operational efficiency. - Provide Technical Guidance: Support knowledge transfer efforts and provide technical assistance to operations and support personnel. - Support Maintenance Activities: Participate in scheduled maintenance windows and other operational activities as required. **Requirements:** - Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent combination of education and experience). - 7+ years of systems administration experience. - 4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure environments. - Experience supporting enterprise VDI and virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent technologies. - Experience administering Windows-based enterprise environments. - Strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, networking, and core infrastructure technologies. - Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance-related issues. - Familiarity with cloud technologies including compute, storage, networking, identity, and monitoring services. - Experience using enterprise monitoring and management platforms. - Ability to analyze logs, alerts, and performance metrics to diagnose and resolve operational issues. - Strong communication and collaboration skills with the ability to work independently across multiple technical teams. **Benefits:** - Comprehensive benefits and wellness packages - 401K with company match - Competitive pay and paid time off - Full flex work weeks where possible - Paid parental, military, bereavement, and jury duty leave - Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance ## Skills ### Required - Cloud Operations - Information Technology (IT) - Security - VDI - Virtualization - Windows Administration - Active Directory - Group Policy - DNS - DHCP - Networking - Cloud Technologies ### Nice to have - PowerShell - Scripting Languages - Vulnerability Management - Cybersecurity Compliance - Microsoft Server or Azure Certification - VMware Certified Professional (VCP) - Citrix Certified Associate or Professional --- Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-GA-Savannah/VDI---Cloud-Operations---Maintenance-Engineer---TS-SCI-Required_RQ230916-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)