# Senior Customer Care Tech Specialist

**Company**: Toast
**Location**: Bengaluru, Karnataka
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/toast/jobs/8288358?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c9a500e1-95b

## Description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We're looking for motivated problem-solvers who thrive in dynamic environments and want to make an impact every single day. If you're customer-obsessed, tech-savvy, and love working with a team, you might be our next Senior Customer Care Specialist.

## Responsibilities

As a Senior Customer Care Specialist for our Toast product, you'll be the first point of contact for our restaurant customers providing top-notch support via Chat, Voice, and Casework(Blended) channels. You will:

- Deliver exceptional customer experiences by solving technical and functional issues proficiently and thoughtfully.

- Communicate complex technical information clearly to non-technical users.

- Manage multiple customer interactions while using internal systems appropriately.

- Collaborate closely with team members to share knowledge and best practices.

- Continuously expand your product expertise through training, real-time support, and hands-on experience.

- Support process improvements and contribute to creating a seamless support experience.

## Requirements

- 2–4 years of customer support experience, preferably in a tech/SaaS environment.

- Bachelor’s degree in any discipline.

- Top-notch verbal and written communication skills in English.

- Solid troubleshooting ability across hardware/software with great attention to detail.

- Ability to adapt quickly, multitask, and perform under pressure.

- Customer-first mindset with empathy and a collaborative attitude.

- Fast typing skills and comfort using multiple tools and systems.

- Willing to work in 24*7 rotational shifts and rotational week offs.

- Flexible: Comfortable with night shifts & rotating shifts and business changes.

- Dexterity: Willing to support across multiple channels chat, voice, and tickets.

- Adaptable: Open to learning new systems and evolving technologies.

- Collaborative: Ready to work across teams and adjust to process shifts.

- Committed: Focused on delivering consistent results that meet SLAs and KPIs.

## Nice to Have

- Experience with chat, voice and ticketing systems.

- Background supporting technical tools, POS systems, or working in/with restaurants.

## Benefits

Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

## Skills

### Required
- customer support
- tech
- communication
- troubleshooting
- adaptability
- collaboration

### Nice to have
- chat
- voice
- ticketing systems
- POS systems
- technical tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/toast/jobs/8288358?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)