# Service Manager - OT Telecom

**Company**: Vattenfall
**Location**: Amsterdam, NH
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Energy

**Apply**: https://jobs.smartrecruiters.com/Vattenfall/744000159118109-service-manager-ot-telecom?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c98df026-3f2

## Description

Vattenfall is seeking a Service Manager - OT Telecom to oversee the reliable, secure, and efficient operation of telecommunications services. The successful candidate will combine hands-on telecommunication engineering and incident resolution with functional leadership of a dedicated service team.

Responsibilities:

- Service scope and support arrangements: Maintaining clear service definitions, ownership boundaries, agreed service levels, support responsibilities, and escalation arrangements.

- Service delivery and hands-on engineering: Managing reliable, secure, and efficient day-to-day operation of telecommunications, tracking, and surveillance systems.

- Service performance: Monitoring performance against agreed service-level agreements (SLAs), key performance indicators (KPIs), and operational targets.

- Incident response and problem management: Personally diagnosing and resolving incidents affecting assigned telecommunications, tracking, and surveillance systems.

- Backlog and delivery planning: Managing and prioritising the service team's backlog, dependencies, and delivery plans.

- Capability and capacity planning: Identifying the skills and capacity required to deliver agreed services and roadmap commitments.

- Lifecycle engineering and controlled change: Executing the agreed service roadmap through hands-on engineering and coordination of hardware upgrades, migrations, patching, configuration changes, and lifecycle replacements.

- Supplier and stakeholder coordination: Coordinating contributions from suppliers, specialists, and internal support functions.

- Project requirements and transition to operations: Providing operations and maintenance requirements to projects whose deliverables will enter the service team's scope.

- Operational documentation and knowledge: Producing and maintaining technical documentation, configuration information, operational runbooks, and troubleshooting guidance.

- Continual improvement and technical guidance: Using service-performance data and operational experience to identify, prioritise, and implement improvements.

- Security, compliance, and audit support: Ensuring that applicable cybersecurity, regulatory, and operational requirements are incorporated into service delivery and lifecycle planning.

- Risk management and escalation: Maintaining visibility of service risks, dependencies, delivery constraints, and outstanding decisions.

Qualifications:

- Bachelor's degree in telecommunications engineering, electrical engineering, or related discipline.

- Several years of hands-on experience in engineering, deployment, and/or operations support for telecommunications, tracking, and surveillance systems.

- Excellent written and spoken English skills.

- Willingness to travel to Vattenfall offices and wind farm sites within Europe.

## Skills

### Required
- Telecommunications engineering
- Electrical engineering
- Service management
- Incident response
- Problem management
- Change management
- Lifecycle management
- Supplier coordination
- Stakeholder management
- Technical documentation
- Continual improvement

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