# Payment Operations Global Processing Function Lead

**Company**: Wise
**Location**: São Paulo, Brazil
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000160283999-payment-operations-global-processing-function-lead?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/payment-operations-global-processing-function-lead-c97d3d30-ff1/

## Description

We are looking for a Function Lead to oversee Global Processing Operations at Wise, a global technology company that aims to make moving and managing money across borders easier and cheaper.

As a Function Lead, you will be responsible for delivering world-class service at scale across a 24/7 global operating footprint, driving operational excellence, and supporting Team Leads across global locations.

Your main objectives will be:

- Developing and supporting Team Leads across global locations

- Driving service delivery excellence by ensuring strict SLAs and KPIs are consistently met

- Building resilient processes, minimizing processing losses, and managing the migration of operational workloads

- Delivering operational plans for 24/7 global queue management

- Collaborating cross-functionally to manage operational impact and improve customer experience

This role offers the opportunity to make an impact by eliminating bottlenecks, challenging yourself by leading operations for a rapidly scaling global team, and inspiring teams by fostering an inclusive environment.

Requirements:

- 2+ years of direct people management experience

- Proven track record managing 30+ FTEs within a high-volume, 24/7 operational environment

- Hands-on expertise in global payment processing, clearing systems, and multi-currency flows

- Proficiency with analytics tools such as SQL, Looker, Tableau, and Excel

- Demonstrated success applying process improvement methodologies

- Experience executing operational migrations, multi-time-zone shift handovers, and business continuity plans

- Strong incident management capabilities

- Fluent in English with clear executive communication skills

Benefits:

- RSU's in a rapidly growing company

- Flexible working model

- Annual self-development budget

- Health and dental allowance

- Company-paid Life Insurance and EAP program

- Paid time off: 30 days vacation + 3 'Me' days + 1 volunteer day

- Paid 6-week sabbatical leave after four years

- 8-weeks of paid parental leave

- Transportation vouchers

- Food and meal vouchers

- TotalPass access to 3,500 gyms and studios

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- global payment processing
- clearing systems
- multi-currency flows
- analytics tools
- process improvement methodologies
- incident management
- English

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000160283999-payment-operations-global-processing-function-lead?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)