# Product Design Director, Concierge Products **Company**: Capital One **Experience**: senior **Job type**: full-time **Salary**: $230,400 - $263,000 **Category**: Design **Industry**: Finance **Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/New-York-NY/Product-Design-Director--Concierge-Products_R246212-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_c973ee6f-c18 ## Description We are seeking a Product Design Director to lead our Concierge Products team, part of the Experience Design organization. The Premium Design team sets the bar for Capital One’s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. You will lead the Velocity Black experience, other concierge experiences, and the back-end agent experiences. Velocity Black is a premium lifestyle digital concierge service that delivers exclusive travel, entertainment, shopping, and dining offerings to consumers globally. Your role will drive differentiated vision and lead teams to craft exceptional end-to-end native experiences that allow Capital One to win at the top of the market. You will work closely with craft leads, designers, and cross-functional teams to push creative boundaries while ensuring business impact and customer value. **Role Expectations** As a Director of Concierge Products, you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives. **Expected Competencies:** - **Product Design Expertise:** Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. - **Leadership:** Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard. - **Human-Centered:** Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary. - **Business-Focused:** Demonstrate expert knowledge of products, processes, our customers, competitors, and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges. - **Problem-Solving:** Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions. - **Collaboration:** Connect the dots across teams, portfolios, platforms, and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery, and elevate the value of design. - **Communication:** Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data, and research insights to make the complex accessible, influence senior stakeholders, and achieve impactful results. **Basic Qualifications:** - At least 8 years of experience in a product design role - At least 3 years of experience leading design teams **Preferred Qualifications:** - 10+ years of experience in product design role - 5+ years of experience leading design teams - Experience in a design toolkit that spans product design, service design, design strategy, and content design - Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market - Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models - Experience working within a design system - Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions - Expertise with design and prototyping tools such as Figma - Experience managing an interdisciplinary design team - Proficiency in business case development, grounding product and user experience decisions to business value - Exceptional written and verbal communication skills - Exceptional interpersonal skills and relationship building across complex organizations - Exceptional people management and development skills **Salary Information:** The minimum and maximum full-time annual salaries for this role are: Cambridge, MA: $230,400 - $263,000 McLean, VA: $230,400 - $263,000 New York, NY: $251,400 - $286,900 Richmond, VA: $209,500 - $239,100 **Benefits:** Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. ## Skills ### Required - product design - leadership - human-centered - business-focused - problem-solving - collaboration - communication ### Nice to have - design toolkit - product design teams - design system - Figma - business case development --- Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/New-York-NY/Product-Design-Director--Concierge-Products_R246212-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)