JobPosting
title: AI Support Engineer - San Francisco
description: Compensation The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits. Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit) 401(k) retirement plan with employer match Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks) Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law) Mental health and wellness support Employer-paid basic life and disability coverage Annual learning and development stipend to fuel your professional growth Daily meals in our offices, and meal delivery credits as eligible Relocation support for eligible employees Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided. About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, …
date posted: 2026-03-08T22:17:11.339Z
valid through: 2026-10-01T14:03:35.915Z
direct apply: false
occupational category: Engineering
industry: Technology
skills: user operations
skills: technical support
skills: support engineering
skills: emerging technologies
skills: scripting
skills: AI capabilities
skills: internal tooling
skills: automating recurring processes
skills: customer support
skills: customer education
skills: product expertise
skills: troubleshooting
skills: problem-solving
skills: communication
skills: Python
skills: SaaS troubleshooting
skills: critical thinking
skills: customer relationship building
skills: cross-functional collaboration
skills: process improvement
skills: innovation
hiring organization: OpenAI
  type: Organization
  founding date: 2020
job location: Place
  address: PostalAddress
    address locality: San Francisco
    address country: US
employment type: FULL_TIME