# Business Onboarding Process Lead

**Company**: bunq
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://careers.bunq.com/o/business-onboarding-kyb-process-lead-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c9512490-b0c

## Description

We're looking for a Business Onboarding Process Lead to join our team. As a key member of our onboarding process, you'll be responsible for ensuring that businesses can get started with us quickly and easily. Your expertise will help us deliver a seamless user experience, showing entrepreneurs that they've chosen the right bank for their financial journey.

Key responsibilities include:

- Data-driven problem solving: Conduct weekly analyses of users that don't meet our 5-minute onboarding promise, identify root causes, and reduce inefficiencies to keep that figure below 4%.

- Clear communication: Ensure users in onboarding always know what is expected of them, what they need to do next, and receive a clear timeline for their account verification.

- Policy optimisation: Conduct quarterly reviews of SBI codes, risk labels, and acceptance policies to remove unnecessary blockers while maintaining compliance

- Leverage APIs: Use service providers where possible to directly collect and verify user data, boosting 5-minute onboarding

Requirements include:

- Deep expertise in KYB processes, with familiarity in EDD and CDD across EU markets.

- Proven ability to deliver seamless UX for onboarding journeys, ideally with product-facing experience.

- Strong analytical and research skills that allow you to turn raw data into actionable business insights.

- The ability to plan, organize, and execute complex improvements to onboarding mechanisms while driving real results.

- Prior experience optimizing policies and working in regulated environments.

- Excellent knowledge of various risk profiles and acceptance standards, including risk-labeling frameworks and decision paths.

- Strong communication skills and a user-centric approach to problem-solving,always keeping Eva (our user) at the heart of every decision.

In return, we offer a competitive salary, excellent benefits, and the opportunity to work with a talented team of professionals.

## Skills

### Required
- KYB processes
- EDD
- CDD
- EU markets
- UX design
- Product development
- Data analysis
- Policy optimization
- Regulated environments
- Risk management

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Source: [Apply at careers.bunq.com](https://careers.bunq.com/o/business-onboarding-kyb-process-lead-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)