# Field Account Manager - South Asia

**Company**: LexisNexis Risk Solutions
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Mumbai/Field-Account-Manager---South-Asia_R118034?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_c942960d-099

## Description

You will be responsible for managing a book of accounts, building relationships with customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities.

**Responsibilities**

- Building solid relationships with clients, understanding their needs, and providing proactive guidance and support

- Developing and implementing customer success strategies to drive adoption and retention

- Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction

- Identifying opportunities for upselling or cross-selling additional products or services to existing clients

- Monitoring customer health metrics and proactively addressing any potential issues or concerns

- Gathering customer feedback and insights to inform product development and improve overall customer experience

**Requirements**

- Have a proven track record in a customer success / account management role with 8 to 10 years’ experience

- Be adept at building and maintaining lasting client relationships

- Possess excellent communication and presentation skills

- Be skilled in problem-solving and able to think strategically about customer needs

- Have experience working with cross-functional teams, such as operations and product development

- Be able to work in a team environment supporting one or more Business Development Managers

- Be results-driven and able to meet or exceed customer satisfaction and retention goals

- Possess a deep understanding of SaaS or technology products

- Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

## Skills

### Required
- Account Management
- Customer Success
- Sales
- Problem-solving
- Communication
- Presentation
- CRM software

### Nice to have
- SalesForce

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Source: [Apply at relx.wd3.myworkdayjobs.com](https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Mumbai/Field-Account-Manager---South-Asia_R118034?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)